Marketing And Service Manager
CurrentRebuilt team of technicians, and improved company culture significantly by hiring people who are humble, hungry and smart. Hired approximately 67% of technicians (10 of 15). • Taught the technicians our proven 6-step Service System• Provided coaching on sales & customer service• Realized 28% increase in revenueLed growth in Google Reviews from 245 to 1,120 and improved rating from 4.6 to 4.8 out of 5 stars• Provided coaching on how to ask for 5-star Google reviews and provided on-going training to technicians• Personally responded to each review and convinced several to increase their rating including some to 5-starRebrand featuring New Logo & Truck Wraps• Recommended replacing a prominent static billboard with world class truck wraps featuring a modernized logo on a fleet of 15+ vehicles that would be seen all over mid-Missouri• Disrupted the marketplace and differentiated us from our competition by incorporating a completely fresh and unique color palette• Launched the rebrand on September 1, 2021. Company has enjoyed record revenue each month since, averaging an increase of over $55,000 per month (20%+ increase)Upgraded Digital Marketing agency, tools, and revenue• Researched and interviewed digital marketing agencies and selected new service provider• Incorporated Dynamic Phone Number insertion in website (per the owner's request) which allows us to track quantity of calls from a variety of lead sources and measure revenue generated• Revised lead source coding that allows us to track the leads and revenue generated by various Google tools• Led development of building a new website (and subsequent brand refresh) that is mobile friendly, provides contact forms/lead generation forms on each page, and incorporated a powerful tool to improve SEO• Changed website chat service to utilize Artificial Intelligence Technology and saved the company nearly $9,000 annuallyImproved Marketing ROI by $2.92 for every $1 invested, an increase of over $650,000