Steve Agin Email and Phone Number
Steve Agin work email
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Steve Agin personal email
Finding a 'writer' is pretty easy.Finding a writer who's an ideal fit for YOU...not so easy.Give me the opportunity and I'll make it pay off!You'll always get my best work. Why?It's what I do. And it's what YOU deserve.With 20 years of proven experience, I'm a results-driven Technical and B2B Writer dedicated to quality, integrity, continuous improvement, and pleasing the customer beyond their expectations. My extensive proficiency includes the following:- Successfully creating various categories of software and hardware documentation in global distributed teams for all product audiences and personas within enterprise and startup environments.- Promptly delivering clear, concise, and accurate DITA-XML and unstructured documentation for on-premise and web applications.- Collaboratively working with all team members of the SDLC to produce professional, highly effective user assistance for deadline-driven projects, such as Agile sprints.- Comfortably managing multiple Technical Publications projects and tasks simultaneously.Here's what some of my past clients and associates are saying about my work..."...[Steve] methodically applies himself to each job, often over-delivering on the goals he has been given...precisely why I unreservedly recommend Steve with such confidence for any position or project...he did not disappoint!"- Karen Mullane, VP/Director Faculty Programs, Pearson Education"I've had the pleasure of working with Steve at three different companies, and can recommend him highly...maximum value to the consumer...Steve's wide range of experience...make him a valuable asset to any organization."- John Lamson, Software QA Manager, Pactolus Telecom"[Steve] was a focused and exacting writer with a sterling work ethic...a generous coworker who always made time to lend a helping hand or a listening ear to his [colleagues]. This quality made Steve a great collaborator...Steve brought heart to the organization..."- Gail Haidet McCarthy, Principal Tech Writer, NetScout SystemsSkills, Training, & Experience:- Adobe Framemaker & RoboHelp- Agile- Confluence & Jira- Case Studies- Content Management Systems (CMS)- Cybersecurity- DITA XML- NextGen 911- FinTech- MS Office- Online Help- Payment Systems- Project Management- Regulatory Compliance- REST & XML-SOAP APIs- SaaS- Salesforce- SDL Publication Manager- SDLC- SEO- SharePoint- Software & Hardware Documentation- Subversion (SVN)- Syncro Soft Oxygen XML Author- User Experience (UX)- Version Control- White Papers- XDocs Bluestream CCMS- XMetaL Author Enterprise
Comtech Telecommunications Corp.
View- Website:
- comtechtel.com
- Employees:
- 1832
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Comtech Telecommunications Corp.Ossipee, Nh, Us
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Senior Technical Writer (Remote)Comtech Telecommunications Corp. Nov 2021 - PresentChandler, Arizona, UsDelivering public safety solution documentation for mission-critical Next Generation 9‑1‑1 (NG911), Wireless Enhanced 9‑1‑1 (E911), Text to 9‑1‑1, VoIP & VoWiFi E9‑1‑1, and related emerging technologies for service providers, states, and local jurisdictions nationwide.The following products support telecommunication industry standards such as TL9000, ISO27001, and NIST:- Call Data Viewer- Enterprise Radio Access Network- NG9-1-1 Service Dashboard- Verizon Emergency Address Database- Wireless Data Validation
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Senior Technical Writer (Remote)Comtech Telecommunications Corp. May 2021 - Nov 2021Chandler, Arizona, Us
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Technical Writer (Remote)Motorola Solutions Dec 2020 - Feb 2021Chicago, Il, UsAs the sole technical writer, edited and revised the integration and implementation plans for a Next Generation 9-1-1 (NG911) project encompassing personnel across greater New York City's police departments, fire departments, and medical first responders.Employing redundant, cutting-edge software and hardware technology, this NG911 system manages voice calls as well as real-time data and visual content, such as images, streaming video, sensor & GPS data, crash notifications, and social media notifications. -
Technical Writer / Copywriter / Content Marketing Specialist (Remote)Compellingcopy.Net Jun 2013 - Dec 2020CompellingCopy.net is a U.S. veteran-owned and operated business dedicated to quality, integrity, and helping your organization succeed.Delivering creative and compelling SEO-optimized copy and technical content for varied business applications and audiences.- Upsite Technologies (Data Center AFM Solutions), Albuquerque NMExpanded industry presence through Advertorials, Blogging, Email Marketing, Marketing Brochures, Technical Guides, and White Papers.- EEC (Facility Management Services), Marlborough MAEffectively edited and streamlined Company Profile and Services Brochures.- Green Planet Scientific (Environment Cleaning Solutions), Littleton MAProvided significant SEO Research, WordPress Website Development, and WordPress Security.
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Technical Information Editor (Remote)Aci Worldwide Jan 2019 - Dec 2019Coral Gables, Florida, Us- Successfully created, enhanced, and managed technical publications for electronic global payment processing (credit / debit transactions) and risk management software to international financial and retail customers. Products include Money Transfer System, Immediate Payments, Corporate Banking, Online Banking, and Universal Online Banker.- Information Development Project Manager for multiple, simultaneous Agile product development teams.- Improved user assistance (UA) written by SMEs and technical information developers by reviewing business requirements, product interfaces, and reported issues from internal and external customers. This resulted in positive customer feedback and lower customer support dependencies.- Worked closely with the UX design group to write and edit content supporting users across the entire product experience.- Continually enhanced end-user documentation by validating content through user research and implementing search engine optimization (SEO) principles.- Member of the Style & Standards Team for Technical Publications.- Adhered to federal and international financial regulatory requirements. -
Senior Information Developer (Remote)Aci Worldwide Nov 2010 - Dec 2018Coral Gables, Florida, Us- Successfully created, enhanced, and managed technical publications for electronic global payment processing (credit / debit transactions) and risk management software to international financial and retail industries. Products include Money Transfer System, Immediate Payments, Corporate Banking, Online Banking, and Universal Online Banker.- Information Development Project Manager for multiple, simultaneous Agile product development teams.- Proactively collaborated with User Experience Design (UXD) group for product GUI design, including screen layout, embedded help, and error message content.- Member of the Style & Standards Team for Technical Publications.- Adhered to federal and international financial regulatory requirements.
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Technical WriterTech-Right Jul 2010 - Nov 2010Providing mission-critical technical and market writing, online help, illustrating, and website development solutions.- Opengate Data Systems (IT Brochures and Case Studies), Hubbardston MAEffectively updated and edited technical and marketing content of time-critical documentation for IT data center automated cooling, power distribution, and environment monitoring hardware and software.
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Senior Technical WriterReveal Imaging Technologies Apr 2010 - Jul 2010Us(Transportation Security Hardware and Software)- Accessed Sensitive Security Information (SSI) and created documentation, according to strict requirements, for the U.S. Department of Homeland Security (DHS) / Transportation Security Administration (TSA).- Quickly assimilated product knowledge to update the airport systems integration and networking reference guide for the CT-80DR+ Auto Explosives Detection System (EDS) X-Ray / Computed Tomography (CT) / 3-D Imaging Scanner hardware and software.- Created a Transportation Security Officer (TSO) guide for the Fusion Checkpoint Scanner Training Simulator teacher and student workstations. -
Technical Writing ConsultantTech-Right Dec 2008 - Apr 2010Providing mission-critical technical and market writing, online help, illustrating, and website development solutions.- Pearson Education (Educational Software Online Help), Boston MARapidly responded to a personnel shortage and quickly ramped up with the product to deliver a critical software release within a tight production schedule.- Pactolus Telecom Software (Web Conference Mgmt Guide), Marlborough MAShortly after leaving Pactolus due to a layoff, was rehired as a consultant to update an urgent customer guide and convert the FrameMaker source files. Delivered exactly what was needed and requested on time.
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Principal Technical Writer / IllustratorPactolus Telecom Software May 2007 - Dec 2008(Telecommunications Software)- Successfully created, delivered, and managed over 100 customer document projects (including illustrations and templates) as the solitary technical writer reporting directly to the President. Document releases (including Adobe FrameMaker-to-Microsoft Word conversions) averaged greater than 1 per week.- Surpassed previous levels of customer appreciation and satisfaction by creating, implementing, and maintaining a Document Control Number system to accurately track and archive all product document versions.- Quality documentation and online help subjects included IP communication technologies for converged TDM-IP and Session Initiation Protocol (SIP)-enabled Voice-over-IP (VoIP) networks, operator-assisted event and reservationless audio conferencing, prepaid/postpaid long distance services, residential/business Class 5 VoIP, voice messaging, Web Conference and SIP application provisioning, Voice-over-Broadband (VoBB), Enhanced 911 (E911), HTTPS-based Application Programming Interface (API) development, Apache Tomcat, mobile / wireless, and credit card transaction security and processing.
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Senior Technical WriterNokia Siemens Networks Mar 2005 - May 2007Espoo, Southern Finland, Fi(Telecommunications Hardware and Software)- Advanced customer ROI and greatly reduced customer support dependencies when both management and customers requested that I personally supervise special documentation projects and writer teams.- Mentored peer and subordinate writers in technical writing best practices, the proper use of authoring tools, and minimizing delays due to software issues.- Independently and simultaneously managed the following projects working with domestic and international product teams:CLI AdministrationHardware InstallationSoftware InstallationTrouble LocatingTheory of OperationsFeature DescriptionEmergency Shutdown and RecoveryConfiguration and Provisioning WorksheetsCustomer Service Technical Bulletins- Quality documentation subjects included media gateway and network management client products, converged TDM-IP telecommunications networks, VoIP media conversion, gateway / soft switch system integration, Voice-over-Cable (VoC), VoBB, access control, database management, signaling security, Simple Network Management Protocol (SNMP), Quality of Service (TOS, Precedence, and DSCP), system diagnostics, and IP Security (IPSec) and Internet Key Exchange (IKE) policy configuration. -
Senior Technical Writer / IllustratorNetscout Systems Sep 2000 - Mar 2005Westford, Ma, Us(Network Performance Management and Security Hardware / Software)- Always ensured quality control and on-time delivery by profitably managing multiple documentation projects as well as all document preparation and delivery to the publisher.- Boosted team productivity as well as documentation quality and consistency by managing and maintaining the Adobe FrameMaker and Illustrator templates for the documentation team.- Quality ISO documentation, online help, and Computer Based Training (CBT) subjects included network security and firewalls, and TCP/IP server-client software / hardware (probes, routers, switches) running on various network types (WAN / LAN / SAN) and Windows / UNIX operating systems (HP-UX, IBM-AIX, Linux, Solaris). -
Technical WriterSeachange International Mar 2000 - Aug 2000Boston, Massachusetts, Us(Digital Video RAID Array Storage Server Hardware and Software)Enhanced customer usability and support overhauling the online help system in the digital video server system software for the cable television industry. -
Technical Writer / Engineering Technician / Web DesignerQuantum Corporation Apr 1997 - Jan 2000(Tape Drive Storage Hardware)- Upgraded research and development communication and accountability by creating and maintaining the R&D intranet website.- Overhauled documentation consistency and archiving for the engineering development team.- Quality documentation included engineering change orders (ECO), functional specifications, product and tooling processes, test plans, report templates, and test data spreadsheets.
Steve Agin Skills
Steve Agin Education Details
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Northeastern UniversityTechnical Writing -
U.S. Navy Nuclear Power SchoolNuclear Engineering
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U.S. Navy Nuclear Power Training UnitNuclear Mechanical Qualification
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American Writers & Artists Inc. (Awai) - Circle Of SuccessDirect-Response / B2B Copywriting
Frequently Asked Questions about Steve Agin
What company does Steve Agin work for?
Steve Agin works for Comtech Telecommunications Corp.
What is Steve Agin's role at the current company?
Steve Agin's current role is Technical Writer & Editor (Remote) / Telecom Technical Writer / B2B Copywriter / Christian Business Writer.
What is Steve Agin's email address?
Steve Agin's email address is st****@****tel.com
What schools did Steve Agin attend?
Steve Agin attended Northeastern University, U.s. Navy Nuclear Power School, U.s. Navy Nuclear Power Training Unit, American Writers & Artists Inc. (Awai) - Circle Of Success.
What skills is Steve Agin known for?
Steve Agin has skills like Technical Writing, Framemaker, Software Documentation, Technical Documentation, Online Help, Robohelp, Snagit, Adobe Acrobat, Technical Communication, Security, Documentation, Training.
Who are Steve Agin's colleagues?
Steve Agin's colleagues are Nate Molsee, Aaron Jackson, Krishna Mohan N., Isaac Mcdonald, Steven Duke, Dennis Sadlo, Andrew Kennedy.
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