Stephen Cuff Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

San Francisco, California, Us

- Local IT support/ Tier I/II support/Remote support- ServiceNOW Ticketing- Microsoft Azure support- Microsoft 365 Support- Remote Desktop SUpport / Configuration- AV / Video Conferencing support- Microsoft Entra ID

Indianapolis, In, Us

Atlanta, Georgia, Us

Atlanta, Ga, Us

- Accountable Tier I support for all MARTA location across the Metro Atlanta Rapid Transit Authority- ITIL Service desk management- Remote and onsite support- Windows desktop imaging and configuration via SCCM- Hardware/Software/Networking support- Windows 7/10 Management- Office 365 Administration/web-based mail – created and managed mailbox per end user accounts- Microsoft Endpoint Config Manager – push request for installing apps through the network- Mobile Admin/DUO – add users to group in AD for access to VPN access to Global Protect for remote network access- Active Directory- 2016 Windows Server - Network print server install/support- Understanding Network protocols (TCP/IP, DHCP, DNS)- Cisco WebEx remote access tool – remote support tool w/admin access- MFS/Multi-factor Authentication - Created disaster recovery plans for end user in prep for loss of data and application recovery

Plano, Texas, Us

Provides remote /hardware/ software support for State of GA personnel

Raleigh, North Carolina, Us

Level I support provided to the company’s employees including problem determination, resolution, and escalation. The Help Desk Technician is responsible for working with the company’s IT groups to provide support assistance and restore technology services

Atlanta, Ga, Us

basic knowledge of the Microsoft Deployment Tool and the USMT tool.Basic Windows troubleshooting will be involved.· Execute service delivery by performing: Win 7 migrations, PC break-fix, Desk Side support, installs, moves, adds, changes, according to Managed Client Policy & Procedure Guide. Coordinates with Client End User on expectations and availability to conduct Managed Client Services.· Identifies potential issues that could adversely impact End User experience and follows through on action steps.· Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.· Escalate to Field Services Management on issues that impact the entire operation at a given site.· Minimum 1-5 years of Field experience providing PC break-fix/desktop support. Novell support experience a plus.· Ability to work independently· Physically able to lift and move PC equipment· Excellent verbal and written communication skills with emphasis in customer service, including· Experience handling difficult customers and conflict resolution.· Excellent interpersonal skills and ability to work collaboratively in a team environment. Able to comprehend and follow verbal and written technical instructions and scripts.

St. Petersburg, Fl, Us

Windows 7 Migration ProjectImaging desktops per user for migration from Windows Xp to 7Prep Desktop/Laptop for Deployment/ Install Monitors, Desktops, Mice, KeyboardsPrep Desktop/Laptop for image to be loaded to device from network location on KVM switchDocument all moves, track, old to new PC’s, asset tags and serial numbers for future documentationClose Tickets accordingly using SRS to PC’s being deployed to users on floorMicrosoft Excel, OutlookCitrix, BMC Remedy, Active DirectoryHelpdesk troubleshooting PC’s, Laptops, printers, Peripherals, etc.Customer Service Per user for how to handle escalation tickets for further assistanceUse Remote Desktop Connection to remote into end users computersInstall and configure hardware and softwareCreate/ Disable/ Delete user accounts in Active Directory Manage user account permissions in Active Directory

Eagan, Mn, Us

Provided hardware software support to external customers

• Provide Helpdesk and Desktop Support for end users• Diagnose and resolve technical hardware and software issues• Monitor desktop systems for performance issues, viruses, and malware and deal with using appropriate tools and methods.• Accept tasks and cases assigned by the Help Desk Supervisor using CRM. Document all Help Desk interactions into the CRM Help Desk software and Keep supervisor informed.• Provide remote user assistance• Provide video conference support using Skype and MS Communicator• Install Desktop PCs, printers, scanners, phones, copiers, fax machines and video camera• Help upgrade from Windows XP/Office 2003 to Windows 7/Office 2010 using systems images• Help set up PCs by wiping Hard Drives (using WipeDrive Pro) and Re-Imaging the Desktops • Follow troubleshooting steps to solve various technical issues with PCs, printers• Help with the move of the company Data Center and Headquarterss

New York, New York, Us

• Provide Helpdesk Support• Provide Remote assistance to users• Maintain the inventory of computer equipment and reorganize the inventory room for rapid deployment• Image New PCs and perform all preparations for deployment• Responsible for the collection of desktop and laptop lease returns• Install printers, scanners, PCs, Monitor(s),Dual Screen Monitors

Provide Remote assistance to usersKept inventory of computer equipment and reorganized and stocked room for deploymentGhosting and imaging New PC’s and prepare them for deploymentLed the project of deployment and collection of desktop and laptop lease returnsProvided one on one customer service Installed printers, scanners, Pc’s, Monitor(s),Dual Screen Monitors,Installed necessary software to other employees; Tagged and took inventory for all PC’s, monitors, printers, and laptops.Installed and updated necessary software for out dated PCAssisted in Encryption

Replacement of obsolete general office desktop computing systems with the installation of new desktop systems. Rotate with Data Technicians to identify systems being replaced and imaging new desktop systems.Ensure user data and settings are identified and backed up user profilesRun Desktop DNA to preserve user settings Migrate peripherals such as scanners and printers Restore user data and user specific settings Validate hardware and applications are functioning properly

Clearwater, Fl, Us

• Provide customers with the best solutions for their moves for local or out of state moves• Verified accurate information on products• Handled mixture of 100+ inbound and outbound customer service questions

Associates Of Science, Computer Networking Systems

Education record

Education record