• Analyze forecasts for over 1,500 backlist titles• Develop forecasts for 18 to 24 month time horizons• Improve inventory position by decreasing forecast error 5 percent a month• Collaborate with Planning and Finance teams to improve workflows, increase turns and optimize inventory• Implement Demand Planning process improvements via trend analysis and IT enhancements• Subject Matter Expert (SME) pertaining to cross-channel usage of product

• Led a team of 15 drivers and 3 dispatchers to provide on-site delivery for Amazon Fresh• Coordinated inbound and outbound operations, managed orders, and resolved shipping issues• Exceeded success rate goals on a consistent basis reaching 99% for on-time delivery• Collaborated with Amazon Managers to improve workflows and optimize routing• Managed, mentored, and trained team to provide a superior customer experience

• Managed purchase orders, communication with vendors, product availability for 3 digital properties• Audited inventory orders to ensure cost effective ordering and accuracy of payment • Resolved issues at fulfillment centers specific to product match and vendor discrepancies• Tracked supplier performance delivery and reported loss data according to specifications • Coordinated inventory reporting for three eCommerce properties; presented to managers• Maintained availability and accuracy of approximately 4M SKUs

• Managed communication with vendors and clients in a high volume call center• Coordinated and resolved customer inquiries and complaints to support a positive experience• Evaluated and assessed underwriting risk through document review based on policy specifications• Developed and led training programs to improve compliance with internal procedures• Built, engaged, and maintained customer, agent, and vendor relationships