Jaime Quezada Email & Phone Number

Orlando, Florida Area

Trainer in a large law firm, working directly with Staff and Lawyers. My role is a mix of educator, instructor, best practices and productivity coach, skills assessor, and training material designer. As part of the training team, the trainer will prepare and deliver training to personnel in virtually all of the firm’s offices, either through video conference, web conference, or other distance learning methods, or by occasional travel for periods of up to a week. Furthermore, the trainer from time to time served as a 2nd tier support resource to aid customers in finding the best ways to accomplish difficult or complex tasks that are beyond the ability of the firm’s User Support Center analysts.* Created Monthly training Journal. Every month I came up with two tips and tricks to improve employees’ efficiencies. Most employees looked forward on reviewing the Monthly Journal.* Researched and created story boards to use for in-house instructional videos.* Saved the Estate and Planning department 1.5 hours per Estate planning document through the use of Word Styles Sets. The department was spending an average of 2 hours to reformat such documents after state planning software finish creating it.* Class attendance was almost non existent. I came up with the idea to create productivity tips and tricks on frequently used software. It became the most popular class.* Trained new employees on using the firm’s applications.* Became the to go person for Microsoft Excel questions.* Assisted on end-user support after migration to Windows 10 Microsoft Office 2016 and iManage DeskSite.* Advanced knowledge of Microsoft Office 2016 (Word, Excel, PowerPoint, Outlook), iManage FileSite/DeskSite, Nuance Power PDF, WorkShare Compare, MetaData Assistant, Snagit, Elite Weview, Chrome River, Cisco IP Phone, Windows 10. Ability to quickly grasp new concepts and applications.

Trained approximately 1500 county employees on computer applications and assisted the helpdesk with escalated technical hardware and software problems.• Taught Basic computer skills, forms creation using Acrobat Pro, flow charts using Microsoft Visio, Outlook 2007, Excel 2003, Excel 2007, Word 2003, Word 2007, PowerPoint 2003, and Windows XP, GroupWise.• Implemented a Timesheet logging system, using Excel, which resulted in simplifying the time keeping logs and saving the company over 10 hours per week.• Promoted improvement of business process while training. Encouraged participants to be on the lookout for time consuming tasks and to request a meeting with one of our I.T. members to assist in improving their business processes.• Received and responded to helpdesk questions not resolved within 15 minutes. Provided employees with the immediate help needed to improve our business process.• Remotely troubleshot and installed applications using VNC, and SMS.

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