Con M. Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melton South, Victoria, Australia

• As the sole IT support, I was the first point of contact for all IT related issues across all national sites.• Consolidate IT systems to streamline the IT processes and the network as a whole.• Liaise with vendors and contractors to upgrade servers and applications to their latest versions• Decommission servers that were outdated and migrate data into newer servers.• Maintain the network across all sites• Provide recommendations & project plans for future upgrades• Identify weaknesses, plan upgrades and develop processes to minimise outages.• Inventory management & purchasing of all Hardware and Software.• Project – Reduce the use of paper in the office by implementing an electronic email logging system for Sales Staff where by they would print all orders before processing them into our system. This process was replaced by logging all emails in a ticketing system where sales staff could work through the list without needing to print anything. This saved approx. 3000 pages per month from being printed (including savings on printers & consumables)• Project - Test existing backup processes, identify flaws and implement a new backup process to minimise downtime in case of failure.• Project – Consolidate, Design, Implement, and Develop a unified wireless network. Built a single, expandable wifi network to the entire site, offering staff the ability to use Wifi calling on their phones.

Melbourne

• Be the first and last point of contact for all issues that come across the helpdesk.• Provide professional customer service to client to all venues across Australia• Create processes and procedures to better manage the network, user security, network security, file security and user account creation• Continually improve the network and the business from an IT perspective• Maintain the network at all sites across Australia.• Server Migration between different hardware.• Virtualising hardware systems onto Virtual Machines.• Liase with all 3rd Party providers• Purchasing Stock and Equipment• Inventory management of Hardware & Software.• Managing the call logging application, managing help desk tickets and assist with training new IT staff.• Provision of exceptional Customer Service• Provide on-site and remote support of Level 1 & 2 Help Desk / Desktop Support for all Windows Operating Systems via Teamviewer and Remote Desktop Services• Assist with the support of Apple products, including Macs and iPhones.• Support MS Windows, Ms Office, Google Docs & Google Drive & Sharepoint as well as maintain files on a cloud based File Server

Melbourne, Victoria, Australia

• Provide professional customer service to clients, both Home Offices and Small Companies• Provide a wide range of services from building custom PC’s, Networking, Desktop Support, Remote Client Support, Hardware supply, setup and configurations.• Build & Maintain secure networks for manufacturing & Small Business• Purchasing Stock, Equipment and Machinery.• Inventory management of Hardware & Software.• Keeping accurate book work and manage my time to be able to meet the demand for my services• Provision of exceptional Customer Service• Provide on-site and remote support of Level 1 & 2 Help Desk / Desktop Support for all Windows Operating Systems • Support MS Windows, Ms Office, Google Docs & Google Drive• Being sub-contracted by other companies to undertake their IT related jobs to their clients.• Research and Development work for various manufacturers.• Beta Tester for Belkin and Netgear

Moonee Ponds, Vic

• Support 3,000+ users Australia wide.• 50-80 calls per day each• Working in an ITIL environment.• Project Management. Managed current project that were ongoing at the time of employment.• Analyse, Plan, Co-ordinate and Implement new project work to meet business productivity targets and increase efficiency & productivity in the IT department.• Raise and manage Change Management requests and ensure they were completed correctly and liaise with managers and various other departments • Provide customer satisfaction through call-backs with jobs already completed and escalate the call when customers were not satisfied with the level of support received.• Analyse, Diagnose and resolved Hardware/Software issues with Laptops and PC’s• Active Directory Clean up and creating Template Accounts. Resetting Passwords. Assigning security and distribution groups.• Providing technical support and providing solutions and training for MS Word & Ms Excel to end-users• Providing support across the entire business for various technologies including LAN & WAN and internal systems. Diagnosing and troubleshooting network connection issues and reporting to Level 2/3 for resolve.• Provide support for Network printers, scanners, MFC and peripherals.• Liaise with customers and other managers within the company.• Liaise with third party providers for supplies and warranty support• Rollout Visual QMS to all IS department PC’s, configure settings and provide support.• Creating and Maintaining call categories within Visual QSM.• Created Automated processes using AutoMate software which would log an email into the call logging software (QMS).