Conrad Miller Email & Phone Number

Leeds, Leeds, United Kingdom

Rotherham, England, United Kingdom

• Building cases to completion to mitigate criminality concerns for commercial clients for a range of events including SARS, IMSLR’s, Production Orders, Adverse Press, PEP Hits, First Party Fraud among others• Complete various screening on existing clients including PEP, Sanctions, Adverse Press & CIFAS. This also includes in depth transactional monitoring and analysis on a case-by-case basis• Ensure reviews are submitted to relevant QC/QA teams within case governance and meet strict… Show more • Building cases to completion to mitigate criminality concerns for commercial clients for a range of events including SARS, IMSLR’s, Production Orders, Adverse Press, PEP Hits, First Party Fraud among others• Complete various screening on existing clients including PEP, Sanctions, Adverse Press & CIFAS. This also includes in depth transactional monitoring and analysis on a case-by-case basis• Ensure reviews are submitted to relevant QC/QA teams within case governance and meet strict policy requirements for successful case passes• Keeping up to date with current fraud trends, risk mitigation strategies and regulatory and policy changes to ensure reviews are completed within wider regulatory framework• Working closely with other departments such as Quality Assurance, Sanctions, PEP Middle Offices, AML Investigations to ensure seamless connectivity between departments which benefits keeping workload within governance Show less

Leeds, United Kingdom

West Yorkshire

Posing as the first point of contact for a wide range of customers, including business andpremier customers. Used my expert product knowledge to assist customers in making the appropriatefinancial decisions. Led a strong focus on building and maintaining relationships with existing and prospective clients to carry forward a tailored and professional service. Was also the designated ‘TechXpert’ in all 3 of the branches I worked in. I focused on assisting customers in exploring digital… Show more Posing as the first point of contact for a wide range of customers, including business andpremier customers. Used my expert product knowledge to assist customers in making the appropriatefinancial decisions. Led a strong focus on building and maintaining relationships with existing and prospective clients to carry forward a tailored and professional service. Was also the designated ‘TechXpert’ in all 3 of the branches I worked in. I focused on assisting customers in exploring digital means of banking as alternatively faster, more efficient, and simpler ways to bank. Show less

Leeds, United Kingdom

Provided high level of assistance to customers on both webchat and telephones. Consistently delivered outstanding customer service dealing with a vast array of queries. Also ensured the right thing was done for the customer in each interaction by taking ownership of the issue.