Conal Charles, Mba, Csm Email & Phone Number

Chicago, Illinois, Us

FarEye is a Intelligent Delivery Management Platform that makes the delivery experience better for everyone. Our SaaS B2B platform helps businesses like HelloFresh, Dominos, and Electrolux deliver faster for cheaper with a superior customer experience. Raised $100mn in Series E funding from Dragoneer and TCV in May 2021.I am responsible for how our B2B customers' end-consumers experience our products. This involves mapping the entire customer journey, defining personas and goals, and controlling how the various touchpoints are experienced. I lead a team of 6 Product Managers, 2 UX Designers, and a Product Marketing Manager - all responsible for creating this world-class customer experience for clients like HelloFresh, Electrolux and Dominos.• Managed design of a dynamic last-mile network that allows businesses to access on-demand services like Uber and Lyft for their hyperlocal transportation needs - estimated to result in cost savings of 17% over an owned fleet model• Led a class-leading returns and exchange management solution that helps solve the the reverse logistics problem to minimize transportation and restocking costs. Solution was purchased by a European client (Otrium) even before it went into production (https://www.getfareye.com/insights/media-release/fareye-launches-online-returns-management-to-help-retailers-deliver-a-seamless-consumer-experience)• Managed partnerships with CPaaS orgs like Twilio, Vonage, Messagebird, and Routemobile to expand FarEye’s communication channels across all geographies. We can now talk to our customers in the mode of their choosing : Whatsapp, Facebook Business Messaging, Instagram, and Apple Business Chat

Greenwich, Ct, Us

Team that created a cutting-edge Last Mile solution called Connect LM that has changed the way services are delivered at home. Clients are Peloton, Amazon, IKEA, The Home Depot, Samsung, Serta Simmons and others.• Route Management: Designed a dynamic routing solution powered by Appian web services that routes over 20,000 stops a day on over 1000 routes in the US and Canada. Fully featured with exception management and integrated with warehouse management to correctly process not at homes, redeliveries, and return to vendor operations. Delivered $3M in routing cost savings compared to previous manual routing system• Deliver XPO: Responsible for vision and product roadmap for mobile delivery app that XPO’s Contract Carrier teams use to see route information and complete their stops. App allows collection of photos, completing checklists, and recording delivery exceptions. Innovative e-Sign feature requires no physical contact for customer to approve delivery and install• Rating Engine: Conceptualized, designed and implemented the Connect LM Rating Engine: a calculation engine that can use real-time order information as well as integrate information like fuel prices and weather to instantaneously compute revenue and costs from routes, predict service time, and dynamically adjust capacity

Houston, Texas, Us

• Senior Business Analyst and Subject Matter Expert for SCOUT- a tool that interfaces with logistics carriers’ EDI systems to track deliveries and trigger revenue recognition on successful deliveries – responsible for revenue recognition for over $2B in HPE sales• Business Analyst for project to retire legacy ERP and replace with SAP based system. Helped migrate 3000+ customers and 3.2bn of business to new order management system with zero business downtime• Business Analyst for Order Status Suite, primary Order Management & Reporting asset at HPE. Worked to elicit requirements, develop functional designs and implement with a global development team. Continuously collaborated with the customer through development cycle to deliver bug-free, on time and on budget• Business Analyst for Transportation Procurement – a bidding and carrier grading tool, allowing freight carriers to bid on routes resulting in 18% transportation cost reduction• Experience with setting up site-to-site failover infrastructure and deployed Oracle Transportation Management (OTM) to support Freight Audit and Pay solution

Atlanta, Ga, Us

Extensive experience with entire SDLC : understanding business requirements, facilitating meetings, creating functional designs, writing use cases, creating activity diagrams, process flows and test cases• Led pioneering global team in the development of supply chain Common Business Objects which served as platform for next generation of Manhattan Associates software; worked across 4 products with multiple senior Business Analysts and Subject matter experts to gather object requirements and collaborate on a common object design• Skilled in analyzing new requirements, identifying individual logical components and scenarios; communicating the system design through UML diagrams, state diagrams, writing use cases and test cases. Involved in complete project life cycle from design to testing for clients like Kroger, Wal-Mart, ASDA, and Sysco

• Analyzed Muzak’s Information Technology architecture creating reports for CIO• Worked with the CIO at Muzak to put together IT Standards documents, ensure Sarbanes-Oxley 404/409 Compliance

Mba, Computer Information Systems

Bachelor Of Engineering - Be, Electrical Engineering