Conan Massey Email & Phone Number

Remote

High level support for integration and WebEDI applications using X12, EDIFACT, XML, etc...Providing solutions to our sales team and it developers on customer proposals and objectives.Monitors for EDI errors and facilitate timely resolutions.Training support desk and tier1 associates.

The Woodlands, Texas

Manage the team of Support associates while coordinating customer needs with the IT and project teams. Providing guidance for the Sales associates with comparing potential customer’s needs against our system’s abilities. Monitors for EDI errors and facilitate timely resolutions. Teaching my team how to translate EDI into English for our customers and the best practices for working with the trading partners. Guiding the IT developers when developing new tools and processes for our customers. Submitting improvements to management.

The Woodlands, Tx

Mapping X12 and EDIFACT document to the customer’s ERP format and establishing the delivery methods, such as AS2, FTP, SFTP or SMTP.

The Woodlands, Texas

Connecting vendors with their trading partners while also providing the support and training needed for the users of our system. Modifying maps to make the documents user friendly.

Houston, Texas Area

Maintained historical data and coordinated the collection of current sales to assist the buyers with both trend forecast and team budgets.

Plano, Texas

Spearheaded all AS2 transmissions for JCPenney’s freight carriers and highest volume suppliers. Supervised 3 salaried professional EDI Analysts. Oversaw Support Associates to assist in new Supplier onboarding, EDI troubleshooting, and compliance related research. Maintained AS2 certificates of trading partners, initial EDI set-up, data transmission trouble shooting, document mapping, and served as 1st level of support for the BizLink system. Developed metrics and the use of reporting tools, such as the Pareto charts. Coordinated transmission details between the EDI system and client systems (Retail, Catalog, Liquidation, Factory Ship, Procurement, Supply Chain). Managed the creation of the EDI 215 Motor Carrier Pickup Manifest while merging the requirements of FedEx and UPS with the systems abilities of our Supply Chain Department.Notable Accomplishments• Co-authored department controls so effective that the Internal Auditors determined a full review was not needed.• Earned the Supply Chain Division's Associate of the Month Award for proactive support of the Supply Chain Department in developing the EDI 215 Motor Carrier Pick-up Manifest, reducing freight rates and partnering UPS with USPS in delivering small packages to rural customers. • Collaborated with key decision makers of 3rd party vendors in integrating EDI solutions which would meet the needs of JCPenney's various departments while not surpassing company process needs.• Slashed freight cost and processing time at our receiving facilities via helping internal clients with designing EDI documents to improve processes, such as using the EDI 856 Shipping Manifest.• Fulfilled extremely tight deadlines to meet the needs of the Smart “Cheap” Shipper Project needed for UPS and USPS.

Plano, Texas

Conducted training classes for new Procurement associates on EDI basics and Buyer’s benefits. Charged with overall systems support in the Procurement (Non-Resale Purchasing) Department. Created the metric reports for targeting suppliers to be setup next and created form letters to simplify our process of both internal and external communications on these setups. Acted as liaison and Primary Contact for supplier EDI implementation, general EDI support, troubleshooting, and 1st level contact for all EDI related inquiries. Provided web-development maintenance for all Procurement Department intranet sites. Initiated a dedicated EDI provider to assist 370+ small Procurement (Non-Resale Purchasing) suppliers in complying with corporate EDI requirements. Supervised and mentored 4 Support Associates to assist in new Supplier onboarding processes and procedures. Supplied mission critical details and reports to Procurement Management and the EDI team. Notable Accomplishments • Created “How To” manuals to train administrative associates on EDI troubleshooting and use of proprietary systems. Subjects included monthly reporting, creating test orders, editing trading partner files, reviewing EDI transmission data, and other operations details• Improved new procurement buying area's EDI compliance rate 29.5% to 88.1% and obtained 97.8% of all purchase orders and invoices being created via EDI < 36 months of tenure.• Developed and implemented a process for migrating the Procurement Division's EDI trading partners form version 3060 to 4030 and implementing the addition of the 812 and 824 transactions.

Plano, Texas

Promoted from various operations and inventory positions to control both Retail and Catalog inventory levels in the Men’s, Athletic Shoe’s, Children’s and Home Divisions. Collaborated with the Buyer in authoring strategic plans for optimum inventory levels and turnover rates. Analyzed merchandise status; demand, inventory, current trends, forecasts and prepared an open-to-buy for replenishment of supplier inventory and merchandise production planning. Prepared continuous operational analysis reports of backorders, slow sellers, overstock risk and aged merchandise at corporate facilities and Supplier’s facilities. Notable Accomplishments• Rocketed merchandise turnover rate 6.1% to 9.1% (far exceeding departmental goals).• Reduced catalog lost sales 44% across 11 categories of merchandise. • Became recognized as a Subject Matter Expert, teaching myself best practices and proper use of technical tools, eventually requested by upper level management to mentor peers and new hires.• Created intranet-based “How To” manuals for the MOAs on multiple subjects including obtaining and using the various reports, tracking inventory, placing buys, processing contracts, inventory control, and merchandise liquidation.