Assisting with the sales process, making calls to customers sending out promotional marketing items.Using CRM Hubspot.

Providing remote SAP BW support.Ensuring all Process Chains work correctly in Production systemCommunicating status to the SAP BW Team Lead

Created Inbound Marketing Documents in Spanish. Covered Marketing Analytics and Inbound Marketing Strategy.

• Performed clerical and administrative duties to support the Director.In charge of translating all major documents as well as different company’s web sites. Helped with sales power point presentations. In charge of the online store for Inazuma eleven animated series. Prepared charts and graphs used in the monthly analysis for the company’s online store. Monitored and analyzed program ratings.Organized everything to do with international fairs including boss subscription, hotel reservations, transportations etc.

Building SAP BI 7 based query's in the areas of marketing and sales (SAP CRM)Enhancing and correcting existing reportsTeaching client personnel BI 7 query buildingDetermining and installing applicable SAP Business ContentLoading Flat Files

Built xCelsius based Executive Dashboards for a major Food RetailerUsed Microsoft LiveOffice to embed Crystal Report's Query's in xCelsiusBuilt Crystal Reports to Feed the DashboardWorked on BI Query's as NeededDashboard covered the areas of Sales, MRP and Inventory

Worked on implementing SAP BI for the modules of RM (Records Management) and CRM (Designed queries using Web Application DesignerCorrected malfunctioning Process ChainsTrained End-Users on Process Chain Maintenance

End Client: Agencia EFERole: SAP BW ConsultantCurrently working on implementing SAP BI for major media concern.Wrote 20+ complex queries using query designerQueries were for SD, MM, FI, CRM, HRConducted one on one end user trainingCreated numerous complex process chainsCreated complex executive dashboard which display graphical information from SD, MM, FI, CRM, HRCollected user business requirementsCreated communications structures and transfer structures and associated update rules.Researched and activated Business Content.Created data packages and performed daily data loads.Analyzed and corrected bad data.

Identified and prepared complete Sales Information BW based reporting system for GENPACT ClientIdentified and activated all SAP Business Content including:Extractors, Transformation and Communication Sturctures, Master Data and Queries.Used BEX Analyzer and Web Application Designer to deliver final product to the clientSet up Standard BI-IP Infocube

End Client: Gonvarri, Steel IndustryWorked on implementing SAP BI for modules MM, SD, FI-CO, PP, PM & QM

End Client: Hewlett-Packard• Worked in the 2nd and 3rd level support for HP’s global SAP APO and BW implementation, which is being rolled-out in the USA, APAC, Europe and the Middle East• Recorded incoming incident reports, using the OVSD problem reporting tool.• Investigated and resolved problems including:• Entry into remote SAP APO and SAP BW systems as well as various FTP servers.• Management of dataloads using SAP BW Infopackages including loading, erasing and managing those Infopackages• Managed and executed and modified SAP BW Process Chains. Additionally, investigated and corrected errors in these same SAP BW Process Chains• Managed a large number of SAP BW InfoCubes, including dataloads, data deletes, and selective deletes.• Investigated and managed dataload issues with Persistant Staging Areas (PSA)s and Operation Data Stores (ODS).• Managed and updated Master Data, Text and Hierarchies in SAP InfoObjects• Managed Flat File uploads from UNIX serverso Updated Price Bandso Uploaded New Productso Uploaded Product Modifications• Executed Transports using Transport Management System• Used Tidal to manage jobs and process chains• Managed numerous SAP BEX Analyzer Reportso Users would report problems with either the Report or Report Contentso I investigated the complete data trail and resolved problems with these reportsModified Querys, Modified InfoObjects• Trained other SAP BW Support Consultants from Mexico and India

Client: Hewlett-Packard• Worked in the 1st level support for HP’s global SAP APO and BW implementation, which is being rolled-out in the USA, APAC, Europe and the Middle East• Received incoming Problem Reports and analyzed them.• If possible, resolved them at Level 1.• Assigned problems to other consultants at levels 2 and 3• Track and reported problem resolution• Provided weekly and monthly statistical performance reports

End Client: Cognis, Chemical Industry• Prepared daily summary for the Go-live status meeting,• Managed the monthly time sheet procedure, • Provided daily follow up of all issues in the issue database, solving issues and closing issues, attending status meetings, and lead the help desk team.

End/client AGBAR, Barcelona water utility:• Help Desk support consultant for an SAP IS-U/CCS (Industry Solution-Utilities/Customer Communication System) implementation. • Specialized in the SAP IS-U Meter Reading module and device management module.

• SAP R/3 HR Consultant providing Help Desk support for Level 1, 2, and sometimes Level 3• Responsible for processing and solving customer reported HR related messages using the HR Help Desk support system (CSN), SAP’s global Support System• Responsible for statistics and developing performance reports for SAP Arabia's local support. • Sole SAP HR Consultant in charge of responding to request for proposals (RFPs) and preparing SAP HR demonstrations.

• Ran Macintosh Computer Laboratory with 20 computers