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Michael Ferrara Email & Phone Number
IT Analyst
at
Arnold & Porter
1 work email found
@eci.com
1 phone found area 617
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Michael Ferrara? Overview
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Michael Ferrara is listed as IT Analyst at Arnold & Porter, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at eci.com, phone signal with area code 617, and a matched LinkedIn profile for Michael Ferrara.
Michael Ferrara previously worked as Support Specialist at Foley Hoag Llp and Senior Information Technology Specialist at New England Law | Boston. Michael Ferrara studied at The State University Of New York.
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Email format at Arnold & Porter
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{first_initial}{last}@eci.com
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Profile bio
About Michael Ferrara
As an IT professional with extensive experience across multiple industries, including life sciences, healthcare, law, and finance, I focus on leveraging computer systems and software to enhance operational efficiency. My expertise lies in system administration, cloud integration, IT infrastructure management, and troubleshooting complex hardware and software issues.In my career, I've excelled in roles that require obtaining and analyzing information from various sources to solve problems and make informed decisions. I am adept at communicating with high net-worth individuals, corporate decision-makers, supervisors, peers, and subordinates through multiple channels, ensuring clear and effective information flow.A key aspect of my work involves staying updated with the latest technical advancements and applying new knowledge to drive continuous improvement. I have a proven track record of managing Office 365 deployments, enhancing system security, and providing user training and support.Through mentorship and career advice, I guide technology professionals toward achieving their goals. My commitment to leadership, continuous learning, and development has significantly influenced the IT community, empowering others through strategic process improvements and simplified technical concepts.
Listed skills include Cloud Infrastructure, Mysql, Information Technology, Windows Server, and 46 others.
Current workplace
Michael Ferrara's current company
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18 roles
Michael Ferrara work experience
A career timeline built from the work history available for this profile.
Support Specialist
CurrentAs an IT Support Specialist at Foley & Hoag LLP, I provide dedicated desk-side and on-site hands-on support to partners, attorneys and staff, ensuring the seamless operation of technology throughout the firm such as Active Directory, Enterprise Office 365, Exchange, OneDrive, SharePoint, and Teams. My responsibilities include resolving hardware, software.
Aug 2024 - Present
Senior Information Technology Specialist
At New England Law, a distinguished law school with roots going back to 1908, I serve as an integral IT Specialist within the Information Technology department, ensuring that faculty, staff, and students receive optimal technical support.My role encapsulates:User Support: Proactively address and resolve a spectrum of IT concerns, spanning from computer.
Mar 2023 - Jul 2024
Senior Technical Support Analyst
Efficiency Boost: Streamlined IT service management, reducing ticket resolution time by 25% and increasing user satisfaction by 15%.Migration Success: Hands-on company-wide migration to Office 365 for over 500 users with zero downtime.Server Consolidation: Consolidated 15 servers, simplifying management, increasing resilience, and reducing energy costs by.
Mar 2022 - Feb 2023
It Specialist
Cloud Integration: Spearheaded the rollout of Office 365 with the company's cloud infrastructure, leading to a 20% boost in workforce productivity and collaboration efficiency.Service Optimization: Since joining the team, our IT Service Management process achieved a 98% service satisfaction.Security Measures: Implemented enhanced Active Directory policies.
Oct 2021 - Mar 2022
Dedicated Field Services Support Analyst
Remote Employee Support: Innovatively assisted over 10,500 on-site and remote employees throughout their lifecycle process, ensuring consistent IT support and reduced downtime.Project Leadership: Drove multiple IT initiatives, taking charge of intricate troubleshooting and significantly advancing the completion and success of various key IT.
Sep 2018 - Oct 2021
Systems Support Analyst
Technical Stewardship: Emerged as the primary contact for all technical challenges, successfully coordinating with global teams to ensure comprehensive and timely resolutions. ServiceNow ITSM ITIL. Pharmaceutical IT Expertise: Ensured seamless operation of Windows hardware/software in diverse settings, including critical pharmaceutical labs, enhancing.
Jun 2017 - Sep 2018
System Administrator
IT Leadership: Commanded a comprehensive suite of IT support services, from applications to network troubleshooting, ensuring optimal business continuity in collaboration with a dedicated team.Device Configuration Expertise: Achieved seamless configuration of Windows laptops, peripherals, and specialized lab devices, streamlining the process from.
Feb 2016 - May 2017
Desktop And Systems Analyst
Technical Support Excellence: Delivered prompt and effective support for a diverse range of computer and software issues, notably including Digium VOIP, leveraging platforms like JIRA ServiceDesk to streamline requests and solutions.System Setup Mastery: Expertly executed installation and validation of computer systems, software, and peripherals, ensuring.
Jun 2015 - Feb 2016
Site Support Analyst
Windows Deployments: Executed Windows 7, 8.1, and 10 rollouts, including refreshes and upgrades for 2,800 employees.Tool Utilization: Employed a suite of tools like Microsoft MDT, SCCM 2012, and ServiceNow ITSM ITIL for issue handling.Apple Support: Supported Apple OS X 10.0, managing MacBook deployments via DeployStudio.Server Management: Installed and.
Aug 2014 - Jun 2015
Senior Technical Support Analyst
Technical Expertise: Offered guidance, analysis, and user support for software and systems like Windows 7 OS, MS Office suite, and ensured remote troubleshooting per SLAs.Enterprise IT Management: Led IT operations for a national healthcare organization of 100,000+ staff, supporting unique environments like labs and clean rooms.Virtualization & Network.
Nov 2013 - Aug 2014
Technical Analyst
Ticketing Expertise: Managed Help Desk tickets using the HEAT system for 23,000+ employees, ensuring a priority-based response.Technical Mastery: Garnered hands-on expertise in MS Windows Server administration, Active Directory, SCCM, and MS Office suite across different OS versions.Network Management: Executed migrations/updates for network configurations.
Sep 2012 - Nov 2013
Help Desk Support Analyst
End-User Support: Contributed as a team member, delivering first to third level support for Microsoft Windows 7 and Microsoft Office.Call Management: Addressed issues for 15,000+ partner/executive associates using BMC Remedy and Citrix GotoAssist for remote solutions.Network Troubleshooting: Quickly resolved Active Directory and MS Exchange Server email.
May 2010 - Sep 2012
Senior System Support Specialist
End-User Support: Delivered comprehensive support, from first to third levels, for 700+ executive associates. Managed escalations using BMC Remedy and ensured 24/7 availability for senior executive computing needs.iManage Oversight: Managed user security, access control, and handled reporting and analytics.Mobile Configuration: Supported wireless device.
May 2008 - May 2010
Systems Administrator
Lead Administrator Role: Spearheaded tech support for key departments such as Radiology, Surgical Pathology, and Biomedical Engineering.Software Proficiency: Utilized Remedy for client service documentation, deployed Windows Server 2003, SMS, and Microsoft Remote Desktop for support. Managed challenges with Windows XP and AD/Group Policy.Application.
Jan 2008 - May 2010
Systems Administrator
End-User Support: Offered robust support for a range of hardware and software platforms.Operating Systems: Managed the installation and upkeep of Windows 2000/XP and Mac OS X, along with their related applications.Hardware Management: Spearheaded the rollout, setup, troubleshooting, and maintenance of desktops, laptops, and peripheral devices.Software.
Jun 2005 - Jan 2008
Systems Administrator
End-User Management: Ensured efficient technology operations by overseeing hardware and software platforms for users.Support Team Leadership: Directed daily operations using Track-It software to manage and document client service requests effectively.Operating System Expertise: Offered comprehensive support for Macintosh, Windows 2000 Server, and endpoint.
Mar 2001 - Jun 2005
Systems Administrator
Professional Affiliation: Collaborated with top-tier clients at a leading technology staffing and recruiting firm, including Credit Suisse, Goldman Sachs, Morgan Stanley, and UBS.Infrastructure Management: Directed seamless operations in a combined Windows 2000 and Novell Netware Server setting, while supervising the installation and maintenance of.
Mar 1993 - Mar 2001
5 education records
Michael Ferrara education
Education record
The State University Of New York
Web Development Certificate (Php, Python, Html, Sql, Apache)
Sun Microsystems
Java For Programmers
Sun Microsystems
Solaris Administrator
Sun Microsystems
Adobe Certified Professional: Adobe Coldfusion
Adobe
FAQ
Frequently asked questions about Michael Ferrara
Quick answers generated from the profile data available on this page.
What company does Michael Ferrara work for?
Michael Ferrara works for Arnold & Porter.
What is Michael Ferrara's role at Arnold & Porter?
Michael Ferrara is listed as IT Analyst at Arnold & Porter.
What is Michael Ferrara's email address?
AeroLeads has found 1 work email signal at @eci.com for Michael Ferrara at Arnold & Porter.
What is Michael Ferrara's phone number?
AeroLeads has found 1 phone signal(s) with area code 617 for Michael Ferrara at Arnold & Porter.
Where is Michael Ferrara based?
Michael Ferrara is based in Boston, Massachusetts, United States while working with Arnold & Porter.
What companies has Michael Ferrara worked for?
Michael Ferrara has worked for Arnold & Porter, Foley Hoag Llp, New England Law | Boston, Eci, and Cellink.
How can I contact Michael Ferrara?
You can use AeroLeads to view verified contact signals for Michael Ferrara at Arnold & Porter, including work email, phone, and LinkedIn data when available.
What schools did Michael Ferrara attend?
Michael Ferrara studied at The State University Of New York.
What skills is Michael Ferrara known for?
Michael Ferrara is listed with skills including Cloud Infrastructure, Mysql, Information Technology, Windows Server, Help Desk Support, Linux, Sccm, and Active Directory.
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