Concetta Matozza Email & Phone Number

Haddenham, England, United Kingdom

Aylesbury, Buckinghamshire, United Kingdom

Working within the IT team to ensure the smooth delivery of both regulatory and business as usual projectsExperienced software tester certified in ISEB foundation and certified Agile testerGood working knowledge of test tools - JIRA, Quality Centre and TFS (Team Foundation Server)

United Kingdom

Skills and Experience• Experienced in the use of Test Director 8.0 & HP Quality Centre 9.2. • Good understanding of SQL. • Excellent Analytical skills. • Experienced in Mainframe system testing, together with regression, functional and non functional testing. • Good white box/black box testing knowledge.• Experienced in the project Life Cycle.• ISEB foundation level • Experience in computer operations - Windows systems, Microsoft Office, Excel, Word, and some experience of APL+, QTP. • Responsible and able to multitask and capable of prioritising workloads.• I work to tight deadlines in a pressurised environment to a high degree of accuracy.• I am good at working in a team environment and on my own initiative. • Excellent customer service skills, communication and administration. • Agile mini course• Agile qualified

United Kingdom

Programme Planner I worked on the ELAS Programme team in Business Change and my key areas of responsibility were:* Providing management information to various supply areas and chair and organise supply manager meetings* Monitor budgets and make Project Managers, Programme manager and IT senior manager aware of any anomolies* Ensure that Project governance deadlines are met* Maintain and update Communication Packs and issue to both ELAS and LBG within agreed timescales* Point of contact with the Programme office, ensuring that all changes to procedure and governance are embedded in the Programme* Financial data collation Ensured the new time recording system was rolled out within the given timescale* Embedded into the Programme the new Change Management Approach and Change Management Toolkit

United Kingdom

Senior Service Advisor I worked within the Rectification scheme department and within this I monitored six different project streams. The work streams are Individual legacy, Individual (2003), Group (2004) and Managed Pension Review, these are in relation to compensating Equitable Life Policyholders in conjunction with the House of Lords ruling which was made in July 2000. In addition to this I also monitored and worked on the new projects which are RAW (Retirement Annuity With-Profit) and A2K (Annuity 2000) and these were designed to compensate ELAS policy holders who were given incorrect options at retirement. My key areas were:* Allocating work* Providing Management information to Equitable Life mangers* Coaching and training* Deputising in my managers absence* Monitoring quality and competence* Ensuring enough resources are available using the resource model* Daily planning* Ensuring deadlines are met* Regular contact with Equitable Life managers* Dealing with difficult queries by phone and letter* Healthchecking packs before issuing to customers

United Kingdom

Senior Client Servicing Assistant I worked within the Rectification Scheme Department carrying out a high profile project in relation to compensating Equitable Life Policyholders in conjunction with the House of Lords ruling which was made in July 2000. The scheme review needed completing in line with project procedures and productivity targets set out by Equitable Life Assurance Society. My Key areas were:* Monitoring correspondence received onto the managers queue* Recording Management Information : i.e. work figures, performance figures* Auditing the output of members of my team giving feedback* Keeping accurate competency records* Coach and train members of staff* Checking that additional annuities have been set up correctly following the procedures* Point of contact for staff* Deputising in the absence of the manager

United Kingdom

Senior International Client Servicing AssistantI worked within the International Area servicing Equitable Life Assurance Society Policyholders. My key areas were:* Monitoring client calls* Answering client complaints either by phone or letter* Making client payments* Authorising payments* Recording performance and liasing with the manager on issues raised* Coach and train members of staff* Individual Pension Plans expert and point of contact* Deputising for the manager

United Kingdom

WH Smith – 1989-2000Position on leaving: Assistant Store ManagerI worked for WH Smith for 11 years and worked my way up from being part-time to assistant manager of both the Aylesbury store and the newly aquired John Menzies Store. My duties included:* Recruiting staff* Ensuring both stores were fully staffed and running smoothly day to day additionally taking responsibility for our smaller local stores* Cashing up and balancing the tills* Reporting the daily, weekly and monthly figures* Ordering stock* Staff appraisals* Opening the stores and locking up* Coaching and training staff* Managing the stores in the managers absence