David A Gonzalez Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Confirmed dining reservations at sold out restaurants, acquired theatre tickets to sold out performances, purchased concert and museum tickets, arranged amenities and proposals, organized public and private tours, confirmed personal shopping appointments, arranged nightclub reservations and bottle service, secured private transportation requests, completed and arranged notary public services, scheduled the pick-up and delivery of laundry services and provided recommendations for any other guest request.Processed daily postings, weekly scheduling, managed guest escalations, assisted with billing disputes, provided team training, created Standard Operating Procedures for the Concierge, Front desk and Butler teams. Served as the opening team for a luxury boutique hotel with 364 rooms.Successfully practiced the standards set forth by Forbes and AAA which included the offering of three recommendations for any guest request, the use of the guest’s name and successfully anticipating the guest’s unexpressed wishes.Shipped, received and delivered all guest packages (about 1500 packages a year).Served as Manager on Duty which required the processing of the front office daily reports, customer satisfaction, guest escalations and the development and update of the hotel's standard operating procedures. Completed Night Audit as needed.

Chicago, Illinois, United States

Assisted with the facilitation of any request which included dining reservations and recommendations, the acquisition of theater, concert and museum tickets, the arrangement of amenities, the organization of public and private tours, personal shopping appointments, nightclub reservations, marriage proposals, private transportation requests, notary public services, laundry services and recommendations for any other guest request.Served as Chef Concierge responsible for daily postings, weekly scheduling, guest escalations, billing disputes, training, the creation of our Standard Operating Procedures and the development of the concierge, front desk and butler teams. Was selected as the opening team for a luxury boutique hotel.Adhered to the standards set forth by Forbes and AAA by always offering three recommendations for guest requests, using the guest’s name, acknowledging repeat guests and successfully anticipating the guest’s unexpressed wishes.Responsible for the shipping, receiving and delivery of all guest packages.Promoted to Assistant Guest Services Manager

Chicago, Illinois, United States

Responsible for the facilitation of any request that is legal, moral, and kind. These requests included, but were not limited to, dining reservations and recommendations, the purchasing of theatre and museum tickets, the arrangement of internal and external amenities, public and private tours, personal shopping appointments, nightclub reservations, marriage proposals, private transportation, and the recommendation of live music venues and city events.Successfully followed the standards set forth by Forbes and AAA to successfully obtain and keep our Five-Star/Five Diamond rating. These standards included using the guest’s name, the offering of three solutions for a guest request or challenge, acknowledging repeat guests, and successfully anticipating the guest’s unexpressed wishes.Actively assisted the Bell Desk, Door, Catering, Banquets, Butler, Sales, Food and Beverage and Shipping and Receiving Teams as needed.Accurately logged, delivered, and facilitated the shipping of all packages for guests and non-guests of the hotel.Award: Nominated for the Langham Legends Award for service excellence in September of 2016 and April of 2017

Chicago, Illinois, United States

Facilitated any request which included dining reservations and recommendations, acquiring theater and museum tickets, the arrangement of internal and external amenities, the organization of public and private tours, personal shopping appointments, nightclub reservations, marriage proposals, private transportation requests, and the recommendations for live music venues and city events.Assisted the Chef Concierge with various daily postings, weekly scheduling, guest escalations, billing disputes, and monthly accounting invoices. Took on the responsibilities of the Chef Concierge from December 2013 to June of 2014.Strictly adhered to the standards set forth by Forbes and AAA which required the recommendation of three recommendations/solutions for guest requests, used the guest’s name, acknowledged repeat guests and successfully anticipated the guest’s unexpressed wishes.Was designated as the liaison between our desk, the Chicago Hotel Concierge Association, Les Clef’s d’Or USA and our city vendors.Award: Nominated for the Trump Star Award for service excellence in 2011.

Highland Park, Illinois, United States

Processed routine account transactions (check cashing, withdrawals, deposits, transfers, payments) in accordance with strict federal guidelines.Generated sales revenue by reviewing guest accounts and recommending checking, savings, money market, investment and certificate of deposit accounts.Assisted account holders with paperwork as needed.Was responsible for the daily reconciliation and preparation of the daily reports for my cash drawer.

Chicago, Illinois, United States

Facilitated any request which included dining reservations and recommendations, acquiring theater and museum tickets, the arrangement of internal and external amenities, the organization of public and private tours, personal shopping appointments, nightclub reservations, marriage proposals, private transportation requests, and the recommendations for live music venues and city events.

Chicago, Illinois, United States

Guest service agent responsible for the reconciliation of a cash drawer and the processing of guest arrivals, departures, daily front office reports and the completion of the front office checklist.