As an area director, I oversaw the operations of up to 10 restaurants encompassing 40 managers and 300 employees. I was promoted to the position after less than five years in a general manager role.My in-depth knowledge of operations, ability to quickly diagnose operations problems and come up with tangible solutions, and strong active listening skills contributed to my success as an area director.CORE RESPONSIBILITIES▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Oversaw restaurant operations for 10 Chili’s restaurants in the North Carolina region✔ Held full P&L responsibility for all restaurants✔ Facilitated manager training which included Serve Safe, employee relations, food cost management, and guest recovery seminars; efforts and passion for operational excellence resulted in higher health inspection scores across all restaurants ✔ Used analytical skills to diagnose operational problems to help general managers come up with game plans and solutions ✔ Executed training and development for all restaurants; led the company in guest satisfaction scores from Fiscal ’13 – Fiscal ’15 by ensuring managers followed training programs to 100% of standard ACCOMPLISHMENTS ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬★ Delivered products and services according to standard; achieved 4% sales growth year over year with over $25 million in annual sales ★ Led the region in manager and employee satisfaction scores; held manager meetings and met individually with managers to create detailed game plans in order to address issues and followed up regularly ★ Mentored and developed general managers and area directors; promoted eight managers into area directors and improved retention ★ Led the company in all key area director performance indicators; put the area in the top 10% for company sales and profits★ Saved $75,000 annually by partnering with the Facilities Manager to design and implement energy savings programs; influenced managers to focus on utility best practices to save money

In my role, I managed three Chili’s locations in the Charlotte area and served as a training general manager based on my ability to maintain strategic focus while ensuring operational execution. CORE RESPONSIBILITIES▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Oversaw the operations of three Charlotte area Chili’s restaurants with 75 employees✔ Served as a training general manager; trained and developed more than 25 managers while decreasing turnover and increasing profitsACCOMPLISHMENTS ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬★ Hired, trained, and developed five employees who became general managers within five years of being hired. ★ Opened two new locations with an annual sales volume of more than $3 million ★ Consistently exceeded company goals for sales, profits, and turnover by placing a focus on ongoing development ★ Focused on health and safety standards; recognized for having the cleanest restaurant in the area and receiving the best health scores