Confidence Ezeamaka Email & Phone Number

Results-driven Customer Support Specialist with a strong focus on providing exceptional service and resolving customer inquiries. Proficient in utilizing CRM software and chat support platforms to maintain open and interactive communication with customers. Skilled in identifying and addressing customer concerns with empathy and efficiency, ensuring a positive customer experience. Adept at handling inbound calls, emails, chats, tasks, and tickets while adhering to industry-specific standards. Collaborative team player with a proactive approach to problem-solving and a track record of meeting and exceeding performance metrics.These are my technical skills:1. Experience using modern project management tools (Trello, Monday.com, Click-up, Asana, Skype, Slack, Zoom, Microsoft Teams)2. Experience using modern CRM tools (Zendesk, Intercom, Grasp, Avietum)3. Experience using modern appointment tools ( Calendly, Google Calendar)4. Experience using knowledge file sharing tools (Google Drive, Dropbox, One drive, Google Doc)These are my key strengths:Highly equipped with hard skills such as communication skills, Empathy, Problem-solving, Customer support, Tech-savvy, Attention to detail, Adaptability, Patience, Conflict-resolution.Areas of Engagement:Customer support | Virtual Assistant | Administrative Assistant | Technical Support I Email, Chat, and Phone support l