Confidence Okogele Email & Phone Number

Lagos, LA, NG

Lagos State, Nigeria

Lagos, Lagos State, Nigeria

· Interpretation of data and identifying possible answers using a wide variety of processes, procedures, and precedents.· Troubleshooting application issues for better customer experience.· Collated and analyzed data using pre-set tools, methods, and formats. · Managed client and customer relationships by using relevant sales or client systems.· Assisted.

Lagos, Lagos State, Nigeria

· Led a team of 3 B2B employees to increase the resolution count and formed strong relationships with stakeholders.· Identified and created a knowledge base of internal processes thereby reducing the workload and eliminating excesses.· Collaborated with implementation engineers and dispute resolution team to reduce backlogs with customer resolutions.·.

Lagos, Lagos State, Nigeria

· Identified and assessed customers’ needs via phone calls and emails.· Generated sales leads.· Developed sustainable relationships and trust with customer accounts through open and interactive communication.· Provided accurate, valid, and complete information by using the right methods/tools.· Handled customer complaints, provided appropriate solutions.

Lagos, Lagos State, Nigeria

• Manage large amounts of incoming phone calls.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.

Benin City, Edo State

• Acting as a first point of contact: dealing with correspondence and phone calls.
• Managing diaries and organising meetings, appointments, events and conferences.
• Booking and arranging travel, transport and accommodation.
• Reminding the manager/executive of important tasks and deadlines.
• Liaising with staff, suppliers and clients.
• Conducting research on behalf of the manager.

Enugu North, Enugu State, Nigeria

• Collating and filing expenses.
• Managing databases and filing systems.
• Typing, compiling and preparing reports, presentations and correspondence.
• Organising meetings, appointments, events and conferences.

Benin City, Edo State, Nigeria

• Counselled students on academic, personal, and social matters.
• Assisted in the management of crises and reported emergencies or serious illnesses.
• Defended the rights of individuals so long as they do not conflict with University’s policy, laws, or norms.
• Recognised, developed, administered, and encouraged beneficial outlets for those talents and interests (i.e., talent hunt, essay writing) which facilitated students' self-confidence and promoted interaction among… Show.
• Recognised, developed, administered, and encouraged beneficial outlets for those talents and interests (i.e., talent hunt, essay writing) which facilitated students' self-confidence and promoted interaction among.
• Encouraged students to make the most of their university’s experience by emphasizing the various possibilities for learning and activity. Show less

Benin City, Edo State, Nigeria

• Disseminated general information on behalf of the department's association - International Diplomacy Student Association (INDISA).
• Coordinated all publicity programs and provided regular publicity for such events.
• Produce newsletters and pamphlets which included publications of students, stories, rules and regulations of the department.

Master Of History And International Relations- Mhir, International Relations And Affairs

Bachelor'S Degree, International Relations And Affairs, 4.3 Gpa

Activities and Societies: Student Leaders Association