Christopher P. Conforti Email & Phone Number

CustomerExcellenceIntegrityRespectResults

Scranton, Pennsylvania

-Evaluate transcripts from domestic and international educational institutions-Collaborate with Job Corp and other B2B centers regarding transcript processing-Respond to student questions concerning credit transferability and course completion-Draft transfer codes to explain credit transferability issues- Made inbound and outbound calls to students and schools- Maintained Job Corps/Pre-Evaluation service levels-Add appropriate information to student accounts regarding results of evaluations-Add elective courses to accounts-Complete re-evaluations as necessary per client/student request and adjust accounts accordingly-Completed over 40,000 total evaluations

Full time contact center, involving helping and encouraging Military Spouses' to enroll into our program. It also involved answering service questions from students and being the first point of contact between them and other Penn Foster departments. Pioneered the usage of V-Snap in the department.FUNCTIONS:- Provide all the essential functions as per the Admissions Specialist position (see below)- Provide services as the first point of contact between students and Penn Foster's Educational Team- Serve as a B2B Point of Contact between Penn Foster and all branches of the military- Serve as a B2B Point of Contact between Penn Foster and other colleges and employers with regards to enrollment in individual college credits (traditionally for the purposes for transfer or for meeting employer requirements)- Provide and receive paperwork flowing between Penn Foster and each separate branch, office, and organization that works with Active Duty Service Member educational benefits (such as MyCAA.)- Maintain integrity, honesty, and trustworthiness as befits individuals working with the Department of Defense and related offices.- Create needs-based undergraduate solutions to prospective students- Resolve student problems/complaints concerning shipments, payments, exam inquiries and other support issues.- Participate in focus groups that continuously improve our student and employee experience.- Provide hospitality-driven customer service to enrolled students- Endeavor to serve the best interests of enrolled students

Scranton, Pennsylvania Area

Full time contact center, which involved encouraging and motivating students to enroll in either Penn Foster High School, Career School, College, or ICS Canada/International. FUNCTIONS:- Use hospitality-driven sales techniques to shepherd prospective students toward enrollment- Provide need-specific, accurate information to the prospective student- Assist in facilitating the enrollment process for prospective students- Develop/maintain in-depth working knowledge of Penn Foster programs/courses and related policies/procedures through regular training and development sessions- Follow established Penn Foster policies and procedures- Handle all communications in a professional and courteous manner- Represent the Penn Foster community, making prospective students aware of the opportunities they have for interaction with Instructors, Student Services representatives, and other students-- Identify financial, academic, and motivational risk factors- Offer solutions to those risk factors- Contact students to determine decision status, answer questions, encourage enrollment and/or registration- Work collegially and collaboratively with diverse students, staff and faculty- Perform in a Blended environment of Inbound and/or Outbound calls, as determined by Contact Center Management based on business needs- Perform any other assignments relevant to the core mission of the school, as determined by management.

Scranton, Pennsylvania Area

Christopher has worked with numerous editing programs while working with his self-owned videography company. He owned,operated, and also maintained full business control over his time with the company. Christopher oversaw all negotiations with clients as well as took a very long process and simplified it. By the end of Chris' time with the company he would take a week long process with most companies, and simplify its distribution. The simplification was something three days and towards the end of his tenure, he simplfied 3 hours worth of footage for distribution in less than 60 minutes.

Christopher primarily worked as a cook and drive thru window associate, making sure meals were delivered in a timely fashion. His other responsibilities were answering questions about the menu, making sure the customer was satisfied with their food and drink orders, as well as taking the order. Christopher demonstrated hard work at his time in the facility, while never receiving a negative complaint.

Bachelor'S Degree, Communications (In Progress)

Activities and Societies: RTN- Royal Television NewsChristopher participated in RTN television, where he showed his ability to work.

Associate'S Degree, Communications

Activities and Societies: NorthEast CurrentWorked as a camera man and soundboard operator for the 3 episodes of Northeast Current, which.