Team Lead
Current- Serve as escalation point for issues; research and resolve issues raised by team members as well as front-office. - Manage daily workflow and supervise a team for a KYC remediation project as well as client onboarding teams. - Evaluate staff performance and provide feedback via information discussions, semi-annual performance meetings, and annual review processes. - Review resumes, coordinate with consulting agencies, and conduct interviews as part of a recruitment effort. - Participate in Risk & Controls Self-Assessment (RCSA) testing to identify and remediate control gaps.- Engage key stakeholders (Financial Advisors, Quality Control, and Compliance) to establish and maintain excellent working relationships in order to complete KYC record