Pat Conklin Email & Phone Number

Bradenton, Florida

Managing a team of Referral Specialists responsible for authorization of health insurance and completion of the referral process for all MCR patients.

Tampa/St. Petersburg, Florida Area

Management of all Florida Blue and BlueCard Patient Eligibility, Benefit Verification and Authorizations for the Florida Blue Plan and state BlueCard coordination. Utilization Management Organization responsible for benefit management focused on home healthcare services. CareCentrix is headquartered in East Hartford, CT, with customer care centers located.

Tampa/St. Petersburg, Florida Area

Management of a large team responsible for patient referral staffing needs for DME and Home Health Care ancillary services to meet contractual requirements and patient needs for major Health plans. Manage results requirements for key performance indicators and established targets. Identify and improve process utilizing Lean Six Sigma concepts and.

Tampa/St. Petersburg, Florida Area

Management of all patient staffing through credentialed providers for DME and Home Health. Serving more than 30 million people through our national network of 7,000 credentialed home care providers. Management of organizational results to meet key performance indicators established and to measure and implement process improvement opportunities..

Supervision of Scripts Processors and Case Managers in a call center environment with direct impact on department productivity and customer satisfaction of the Medicare and major insurance DME order process. Problem solving of issues with clients and the medical community to resolution.

Development and management of the business office operational procedures, including customer sales order, billing and collections

Initiated and co-managed new medical billing company performing patient insurance claim reimbursement services for two medical groups including patient billing and collections

Manage the controls to support all contracting/procurement engagements to ensure compliance. Manage the development and delivery of operational performance scorecards/dashboards.

Managed a cross-functional team responssible for order tracking and system production monitoring of all orders in a new market environment to ensure readiness for billing, fulfillment and collections

Managed staff and on-site center management employees in support of Customer Satisfaction, Methods and Procedures and Training for all occupational levels.

Managed in numerous positions supporting Telemarketing / Direct Mail Programs, Consumer Sales and Service and Collections Operations in the capacity of supervisor with direct supervision and development responsibilities for occupational employees. Managed buildout- hiring and deployment of five new collections centers. Developed Methods and Procedures and.