Connor Lawrence's Location
San Francisco, California, United States, United States
Connor Lawrence's Contact Details
Connor Lawrence work email
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Connor Lawrence personal email
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Connor Lawrence phone numbers
About Connor Lawrence
Director of Customer Success + Implementation with 10+ years of experience, demonstrating exceptional leadership and strategic acumen. Proven ability to build and manage teams, create and implement effective GTM strategies, and foster cross-functional relationships. Notable for driving customer-centric focus across all business operations, with a record of improving key business metrics. Strong expertise in revenue operations and customer success, complemented by a solid background in sales management.
Connor Lawrence's Current Company Details
Connor Lawrence Work Experience Details
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Head Of Partnerships (Travelbank)U.S. Bank Jun 2024 - PresentMinneapolis, Mn, Us
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Vice President Of Customer Success, TravelbankU.S. Bank Oct 2023 - Nov 2024Minneapolis, Mn, UsAccountable for the post-sale customer experience. Encompassing all customer journey activities, including new customer onboarding, initial value realization (TTV), ongoing value delivery, and revenue retention (NRR) across $10m+ in ARR.Hired, trained, managed and mentored 12 employees across Customer Success, Implementation, and Technical Implementation while building scalable post-sales playbooks from scratch.Present key business metrics weekly to leadership, specifically focused on NRR, TTV, and upsell/cross sell opportunity creation. Drive cross-functional relationships to keep the customer center-focus for our business.
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Customer Advisory BoardChili Piper Jan 2022 - PresentNew York, New York, Us -
Director Of Customer Success (Acquired By U.S. Bancorp Dec 2021)Travelbank Jul 2021 - Oct 2023San Francisco, California, UsAccountable for the post-sale customer experience. Encompassing all customer journey activities, including new customer onboarding, initial value realization (TTV), ongoing value delivery, and revenue retention (NRR) across $10m+ in ARR.Hired, trained, managed and mentored 12 employees across Customer Success, Implementation, and Technical Implementation while building scalable post-sales playbooks from scratch.Present key business metrics weekly to leadership, specifically focused on NRR, TTV, and upsell/cross sell opportunity creation. Drive cross-functional relationships to keep the customer center-focus for our business. -
Director, Revenue Operations + StrategyTravelbank Jan 2019 - Jun 2021San Francisco, California, UsWorked alongside our CRO to break down cross functional silos between sales, marketing, and post-sales.Built, deployed, and ran first sales training and onboarding program. Responsible for onboarding and training of 15 Account Executives + CSMs.Standardized business metric reporting and dashboards for CRO and CEO in Salesforce and in our reporting tools.Worked with CRO, COO, and CEO on new SaaS pricing strategy after business pivot. Oversaw numerous revenue impacting project including: building our first revenue forecasting model, owned and deployed a best-in-class tech stack (Salesforce, Hubspot, Marketo, Outreach, Chili Piper, ZoomInfo), built quote to cash process from ground up, implemented first contract approval process, managed training and integration with U.S. Bank sales teams which led to acquisition.
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Manager, Customer SuccessTravelbank Jan 2017 - Jan 2019San Francisco, California, UsJoined TravelBank pre-revenue to help build GTM function.Worked alongside CEO to develop sales playbook, collect early customer feedback, and create feedback loops between early adopters and our product team.Grew initial revenue through new business, acted as support and account manager to customers, and deployed product marketing campaigns to drive engagement.Hired and managed first three Account Executives, and first CSM.
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Manager, Client AcquisitionMeltwater Jul 2016 - Jan 2017San Francisco, California, Us- Led a team of Account Executives to consistently hit their monthly individual targets- Motivated and developed all AEs to prepare and promote them into management- Over-delivered on personal, team, and office targets monthly- Forecasted team and individual sales monthly- Contributed to overall office quota, achieving 140% of annual team quota- Conducted interviews to help build out the Washington DC office -
Account ExecutiveMeltwater Jun 2015 - Jun 2016San Francisco, California, Us- Established start-to-finish, outbound new business relationships with C-Level Executives- Conducted in-person sales presentations to prospective clients- #3 New Hire by revenue generation for 2015 in class of 40 new hires- Achieved 160% of quota in 2015
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Editor + Marketing SpecialistThe Globalist Sep 2014 - May 2015- Evaluated, selected and implemented social media management tools - Managed day to day operations of The Globalist Twitter, Facebook, and LinkedIn pages- Worked with Chief Editor on digital marketing strategy- Edited and published online op-ed content -
Digital Marketing SpecialistVirtual Officeware May 2013 - Feb 2014Pittsburgh, Pa, UsManaged digital marketing for a growing Healthcare IT company. Responsibilities included SEO site analysis and strategy implementation, website design and maintenance, and management of social media outreach. Digital tasks included coordinating with a development team based in Bangladesh that was responsible for building the new company website. I was responsible for increasing digital presence through social media, SEO, automated email marketing campaigns and Google AdWords. -
Marketing InternSocial Tables Jan 2013 - May 2013Washington, Dc, UsResponsibilities included search engine optimization, industry research, and development of marketing strategies to expand into major US markets outside of Washington DC. -
Market Research InternInfermed Ltd Jun 2012 - Dec 2012Conducted high level research into the medical field, with a specific focus on innovation in the NHS. Developed a business case for a software service provided by Infermed Ltd. Worked alongside sales and marketing teams to help generate leads. Conducted pricing research for an RFP from NASA to put InferMed’s software on Space Station and manned missions to Mars.
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InternCsc Aug 2010 - Aug 2010Global, UsAt the end of the British Council Global Fellowship Programme I was given the opportunity to intern for two weeks at CSC India in Bangalore. The internship offered a broad view into the rapidly expanding services industry in India and its growing importance as a centre for technology. It also offered an introduction into the functions of a multinational corporation and how a company so large manages its presence in a variety of diverse countries. -
Global FellowBritish Council Jun 2010 - Aug 2010London, England, GbThe Global Fellowship was set up by former Prime Minister Gordon Brown as a public-private partnership programme which aims to promote cultural relations between the UK and three of the largest emerging economies in the world- China, India, and Brazil. I was one of thirty students selected from across the UK to travel to India for eight weeks to take part in the three phase programme and then return to the UK to share my findings. The programme consisted of a culture and language phase, an education phase, and finally a corporate phase through which we learned firsthand the effects of globalisation on these three nations. Following this experience, my role is to better publicise the importance of understanding foreign cultures through conferences, interaction with the media, and workshops at schools/businesses.
Connor Lawrence Skills
Social Media
Research
Management
Leadership
Teamwork
Customer Service
Editing
Sales
Public Relations
Business Development
Microsoft Excel
Spanish
Social Networking
Seo
Media Monitoring
Account Management
Strategic Planning
Content Marketing
International Relations
Saas
Team Leadership
Inbound Marketing
Organization
Customer Relationship Management
Start Ups
Salesforce.com
Connor Lawrence Education Details
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American UniversityEnvironmental Policy -
Peking UniversityInternational Relations And Affairs
Frequently Asked Questions about Connor Lawrence
What company does Connor Lawrence work for?
Connor Lawrence works for U.s. Bank
What is Connor Lawrence's role at the current company?
Connor Lawrence's current role is Leading strategic partnerships at TravelBank.
What is Connor Lawrence's email address?
Connor Lawrence's email address is co****@****net.com
What is Connor Lawrence's direct phone number?
Connor Lawrence's direct phone number is +120275*****
What schools did Connor Lawrence attend?
Connor Lawrence attended American University, Peking University.
What are some of Connor Lawrence's interests?
Connor Lawrence has interest in Politics, Environment, Education, Science And Technology, Human Rights, Health.
What skills is Connor Lawrence known for?
Connor Lawrence has skills like Social Media, Research, Management, Leadership, Teamwork, Customer Service, Editing, Sales, Public Relations, Business Development, Microsoft Excel, Spanish.
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