Con Lehane is the CEO of Zevas Communications, the successful Cork based international Call Centre, with a strong reputation in outsourced customer contact solutions for companies who are 'serious about every customer communication'.Con continuously pursues initiatives designed to achieve greater operating efficiencies across the company and to solidify Zevas’ position as a leader in outsourced customer contact solutions in Europe and the US. Under Con’s leadership the Zevas company culture is 1) flexible in approach so each client needs’ can be fully addressed 2) focused on providing client with cost effective service and 3) efficient, client can expect to have their projects up running within a matter of days, 4) best-of-class in customer acquisition and retention.Zevas serves a cross section of industry verticals, from Telecom to Financial Services across European and North American markets, Zevas expertise includes;Inbound & outbound telesalesCustomer retentionWeb salesSales lead generation & appointment settingCustomer win-back programmesCustomer service & supportCon and the team at Zevas interface daily with clients at all levels, and they strive to ensure that they are always at the forefront of their sector by providing an unmatched level of customisation and flexibility for all clients.Key Areas:Customer Retention and Win-BackCommunications with customers who are unhappy or who have already been lost can help pinpoint opportunities to improve product and service delivery, correct miscommunications and identify new growth opportunities.Inbound/Outbound TelesalesWe use and develop leading-edge I.T. systems and technology, with an extensive suite of tools drive and monitor superior performance, in real-time. Customer ServiceCustomer services interactions, both prior to and after the sales process, are an integral part of the end-user experience and are key to converting a once-off purchaser into a long term repeat customer.

-Established and expanded a company focused on grew company from startup to multi-million euro corporation-Developed national client base in mass merchant channel along with several other classes of trade -Established the company’s vision, mission and goals and directed all business to meet or exceed these standards -Determined the appropriate balance between quality and price with customer service excellence a key success factor -Sold to partner in 2011 in order to pursue a new business venture

Accounting manager within NTT Verio head office accounting team that has responsibility for the accounts of approximately 30 entities. These companies represent holding, financing, tax-structured and insurance entities, as well as operating cost centres in multiple currencies. Key responsibilities include: - Preparation of monthly management accounts, forecasts and annual budget - Preparation of semi-annual financial accounts and statutory accounts - Managing a team of 4 to ensure all work is completed on time and as of high standard - Analytical review to provide monthly analysis of costs and other information to department managers and Group Finance- Liaising with internal and external auditors for statutory and SOX audits - Maintain close liaison with Group Treasury and Tax functions to ensure that transactions are accounted for appropriately - Maintain an appropriate control environment

-Working closely with senior management in client organisations in order to fully understand and communicate the nature of their businesses. -Managing audit teams on small and large engagements, setting and monitoring of assignment budgets, and ensuring audit activities are carried out in a timely and efficient manner. Instructing, supervising and training junior staff members in all aspects of audit completion. -Preparing planning and strategy documents for audit engagements analysing client strengths, weaknesses and internal processes. Completion of audit assignments and finalisation of financial statements. -Preparing financial statements under Irish GAAP. Identifying weaknesses in a client's systems and controls, recommending improvements to client management.