Amanda Atkins Email and Phone Number

Build strong relationships with a large set of internal stakeholders across the Services and Sales businesses and ensure business execution and alignment of processes, systems, and toolsUse data driven approaches to analyze business performances and identify root cause of incidents/problems while supporting the change management program to implement a future stateEnsure key policies, processes, and methodologies are developed, implemented, and adhered within specified region.Manage and mitigate risk to the supply chain through ongoing and recurring engagements with internal business partners.Communication with Leadership team: provide both strategic (forward-looking) and tactical business insight and consulting to drive profitable growth and operational excellence

Process development and process improvement for the Global Order Management Root Cause Analysis ProjectProcess development and process improvement for the Global Order Management Proactive Customer Alerts ProjectCreate business plans for new, innovative projects to increase cost saving, increase business efficiency, and target customer needs within Global Order Management Develop and lead Change Management for new capabilities within Service Supply ChainCommunicate action plans and updates throughout the lifecycle with stakeholders, such as the customer, partners, and internal teamsFunction as the Americas OM Release Manager during quarterly IT releases including communication coordination throughout the shift and during shift exchange with IT teams, Logistics Order Management vendor teams, and on-call Duty ManagersConduct User Acceptance Testing to insure accuracy of test scripts, tool functionality, and release requirements communicating with cross functional teams throughout testing and after completionProvide support to successfully meet customer contracted SLOs (Service Level Objectives)Provide escalation services through coordination with global teams reducing turnaround times for high risk end customersGenerate metrics documentation for performance measurement across the lifecycleIdentify process improvement opportunities and implement course of action

Restore program infrastructure to enable growth and increase visibilityDesign and implement program training modelRestore data analysis and reporting methodologyWebEx Social community moderator Establish program capabilities to deliver a return on investment (ROI)Communicate action plans and updates throughout the lifecycle with stakeholders, such as the customer, partners, and internal teamsProvide support to successfully meet SLOs (Service Level Objectives)Manage end-to-end lifecycle following UCS (Unified Computing System) DOA process requirementsProvide escalation services through coordination with global teams reducing turnaround times for high risk end customersGenerate metrics documentation for performance measurement across the lifecycleIdentify process improvement opportunities and implement course of action