Dan Conlon Email & Phone Number

Courtenay, Bc, Ca

Courtenay, British Columbia, Canada

Shift of location to focus on the North American customer segment.Key repsonsibilities:● Oversee customer lifecycle management, including all stages from onboarding to renewal, to boost satisfaction, product adoption, and retention.● Create and implement strategies tailored to different customer segments to enhance engagement and value, and continuously improve processes based on insights and feedback.● Develop and refine training and onboarding resources, such as FAQs and guides, in partnership with relevant teams to incorporate the latest updates and best practices.● Handle escalations with a structured approach, ensuring timely and effective resolution to maintain customer satisfaction.● Collaborate with technical teams to integrate new technologies, assist in the development of features, and ensure they are adopted effectively.● Lead customers through their entire journey with Buildxact, aligning their goals with the product’s capabilities.● Identify areas for improvement by analyzing data to enhance the overall customer experience.● Offer actionable recommendations to help customers maximize their use of Buildxact and drive behavioral changes.● Support retention initiatives through targeted education and coaching, aiming to reduce churn and achieve retention goals.● Share valuable insights from customer interactions to help build a strong culture of Customer Success across the organization.● Perform data analysis and reporting to support business growth strategies.● Manage project planning and resource allocation efficiently.● Represent the company in key economic and social forums to build and strengthen relationships.● Provide support to staff with administrative or technical issues, and oversee their hiring, training, and development to ensure a high-performing team.

Melbourne

Key repsonsibilities:● Oversee customer lifecycle management, including all stages from onboarding to renewal, to boost satisfaction, product adoption, and retention.● Create and implement strategies tailored to different customer segments to enhance engagement and value, and continuously improve processes based on insights and feedback.● Develop and refine training and onboarding resources, such as FAQs and guides, in partnership with relevant teams to incorporate the latest updates and best practices.● Handle escalations with a structured approach, ensuring timely and effective resolution to maintain customer satisfaction.● Collaborate with technical teams to integrate new technologies, assist in the development of features, and ensure they are adopted effectively.● Lead customers through their entire journey with Buildxact, aligning their goals with the product’s capabilities.● Identify areas for improvement by analyzing data to enhance the overall customer experience.● Offer actionable recommendations to help customers maximize their use of Buildxact and drive behavioral changes.● Support retention initiatives through targeted education and coaching, aiming to reduce churn and achieve retention goals.● Share valuable insights from customer interactions to help build a strong culture of Customer Success across the organization.● Perform data analysis and reporting to support business growth strategies.● Manage project planning and resource allocation efficiently.● Represent the company in key economic and social forums to build and strengthen relationships.● Provide support to staff with administrative or technical issues, and oversee their hiring, training, and development to ensure a high-performing team.

Melbourne, Victoria, Australia

I joined Risk Services at Deloitte, where I was responsible for:● Managing a Portfolio of Clients: Overseeing and maintaining relationships with a portfolio of client organizations as part of Deloitte's Whistleblower service.● Handling Sensitive Information: Serving as the primary recipient of confidential information related to tip-offs and investigations.● Reporting and Analysis: Preparing and delivering detailed reports on investigations to the management teams of client organizations.● Presenting Case Updates: Regularly presenting case progress and updates to client management, ensuring clear communication and alignment on next steps.

Vail, Colorado

After completing my graduate position at Deloitte, I took the opportunity to travel and work overseas, gaining valuable experience in three diverse roles:● Valet at the Vail Marriott (11 months): Delivered exceptional customer service in a guest-facing role, where strong interpersonal skills were essential for earning tips and ensuring guest satisfaction.● Supervisor at Vail Sports (7 months): Focused on staff management, including scheduling shifts, ordering inventory, and maintaining the organization of rental equipment.● Customer Host at the Ore House (6 months): Welcomed and greeted guests, while efficiently delegating tasks among the serving staff to ensure smooth operations.

Melbourne, Australia

During my final year at RMIT University, I was selected for the prestigious Deloitte Fastrack Program, where I:● Developed Business Ideas: Collaborated on taking nascent business concepts and transforming them into viable strategies.● Presented to Leadership: Pitched our developed ideas to leadership, showcasing our innovative solutions.● Focused on Crisis Management: Led a project specifically centered on crisis management, addressing critical challenges with creative and strategic thinking.

Bachelor Of Business, Entrepreneurship

Activities and Societies: RMIT Outdoors Club, RMIT Fair Trade CollectiveThe degree is a broad business degree with a focus on innovation.

Bachelor Of Business, Entrepreneurship

University sponsored exchange to the John Molson School of Business, was selected to receive the John Storey Junior Memorial Scholarship.

Bachelor Of Engineering, Mechanical/Robotic Engineering

Decided engineering wasn’t for me and departed mid third-year to explore other opportunities. Even though this is incomplete this has.

Vce, Maths/Physics/Chemistry, Vtac Enter Score Of 93.1