Project Management Office
Karachi Division, Sindh, Pakistan
•Demonstrating strong verbal and written communication skills, including the ability to explain technical information and terminology to non-technical end users.•Exposure to a number of different systems and setups that incorporate devices from multiple brands/manufacturers.•Given the responsibility for reaching out to clients to organise site visits appropriately and promptly, as well as updating internal documentation after conducting site visits for future reference.•Delegated seamlessly with 3rd party vendors that provide specialist systems for our clients to resolve network related issues.•Resolved role specific tickets through Autotask for issues on user credentials, printing services, AV equipment troubleshooting, internet filtering, software installation.• Trained up Junior Engineers to become proficient Service Desk Analysts or onsite Managed Service Engineers.