I am a purpose driven, values led leader, with a passion for bringing together People, Technology and Innovation to solve problems and build high performing businesses. Combined with deep experience across sales, operations, strategy and transformation, I’m able to use my passion, skills and experience to deliver great outcomes in even the most complex environments.Using technology to improve the ways in which teams and customers interact with an organisation is one of the things I’m known for. Whether that’s finding new technologies, or getting the most out of existing technologies, I love helping others to maximise productivity & performance by redirecting time and effort into higher value work.As a leader, I am known as a coach, a collaborator and a champion of others. Authenticity and transparency are foundational values, allowing me to build the trust needed to achieve a culture of excellence. Together, we create the vision and direction to align effort, allocate resources and deliver results.I believe strongly in the power of continuous improvement and the benefits it brings to my performance as an individual, as a leader and as part of a broader team. I embrace self directed learning and new experiences, and foster an environment which helps teams see the difference they can make by continually getting better at the work that they do.Always up for a chat about 👆 or ✈️
-
DirectorPicture Perfect ProductsMelbourne, Vic, Au -
Deputy Executive General Manager Corporate ServicesBluecross Aged Care May 2023 - Jul 2024Melbourne, Victoria, AustraliaIn this role, I added Property Operations to my existing accountabilities of Consumer Experience, Acquisition and Marketing. With the addition of Repairs and Maintenance, Compliance and Developments, this was an extensive role which allowed me to deliver significant change across many consumer & employee touch points. I developed & delivered a transformation strategy focused on Data Transparency, Digital Productivity and Service Delivery, achieving significant uplift in compliance, financial management and projects completed, as well as continued improvements to consumer and employee experiences.Underpinning this work was a focus on reducing our costs through better procurement and ensuring we had the right people in the right roles, doing the right work. A fantastic role that has been a real highlight! -
General Manager Consumer Experience, Acquisition & MarketingBluecross Aged Care Sep 2020 - May 2023Melbourne, Victoria, AustraliaMaking the jump from Telco / Retail to Aged Care was quite the shift, but one that proved to be an amazing experience. In this role, I was responsible for developing strategies that would assist BlueCross in recovering from the impacts of the COVID-19 Pandemic. By executing a digital transformation that focused on creating great customer experiences, modernising our ‘ways of working’ and enabling a performance focused operating rhythm, we were able to deliver occupancy that was consistently ahead of the top quartile benchmarks for Aged Care providers in Victoria. Other notable achievements included: Leading the development of the BlueCross 3 year IT strategy; leading the development of the BlueCross Marketing and Communications Strategy; and chairing the Occupancy Taskforce, a cross functional team created to coordinate efforts deliver our customer and employee experience goals.
-
General Manager - Telstra Retail SouthernTelstra May 2014 - Jul 2019Melbourne, AustraliaIn this role, I was accountable for the overall performance of a portfolio of Telstra owned retail stores located in Victoria. Additionally, I was the owner of the Victorian Customer Experience Strategy and a member of the National Customer Experience Board. The fast pace of retail, combined with the intensely competitive telco market, meant operating in an environment that was in a near constant state of evolution and responsiveness. Leading a large team consisting of area managers, store leaders and customer advisors, we delivered consistently high performance across a range of KPI’s, including Advocacy, Sales, Risk & Compliance. Over my time with Telstra, I was also able to develop my skills as an Emcee, regularly hosting local, state and national events and conferences. -
Product Owner / Lead - Salesforce Customer Experience LabTelstra Jan 2018 - Mar 2019Melbourne, Victoria, AustraliaDuring this time, I worked with the Telstra / Salesforce Lab team to identify customer experience pain points and develop functional proof of concepts which demonstrated how Salesforce could address these issues and deliver a great customer experience. Using Agile Methodology, we delivered a wide range of customer experience initiatives across digital and face to face consumer touch points. A transformative introduction to Agile ways of working from an amazing group of people, that I’ve continued to apply in all of my future roles.
-
Field Operations Manager - Vic/TasTelstra Jan 2011 - May 2014Melbourne, Victoria, AustraliaIn this role, I was responsible for managing risk, compliance & regulatory requirements across ~80 Telstra owned and licensed stores. This involved regular auditing, analysis of data and development of strategies to address sales and operational performance. On occasions where fraudulent activity was identified, I would also lead, or support others in leading, the investigation and resolution of these matters.
-
Field Operations Manager - Vic/Tas/Act/Wa/Nt/SaTelstra Apr 2010 - Jan 2011Melbourne, Victoria, AustraliaIn this role, I was responsible for managing risk, compliance & regulatory requirements across ~50 Telstra owned stores. This involved regular auditing, analysis of data and development of strategies to address sales and operational performance. On occasions where fraudulent activity was identified, I would also lead, or support others in leading, the investigation and resolution of these matters.
-
General Manager - Melbourne Icon Experience StoreTelstra Dec 2008 - Apr 2010Melbourne, Victoria, Australia
Frequently Asked Questions about Andrew Todd
What company does Andrew Todd work for?
Andrew Todd works for Picture Perfect Products
What is Andrew Todd's role at the current company?
Andrew Todd's current role is Director.
Not the Andrew Todd you were looking for?
-
Andrew Todd
Australia3gmail.com, bluedotinnovation.com, ioof.com.au5 +613901XXXXX
-
1minterellison.com3 +614128XXXXX
-
1conscia.com.au -
1gtsgroup.com.au
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial