In my role as a SaaS-based Software Support Specialist, I excel in the seamless onboarding of new merchant clients. I provide in-depth training on diverse software modules, including CRM, POS, Lead Management, Staff, Customer, eCommerce, and online payment integrations (Stripe, GoCardless, PayTabs). I diligently address queries, taking a proactive approach by engaging clients through compelling outbound calls and emails, ensuring swift responses to inbound inquiries. Leveraging my expertise in software functionality and a customer-centric focus, I play a crucial role in elevating user understanding and satisfaction. My contributions significantly impact the success of clients as they navigate and optimize our feature-rich software ecosystem.

As a Remote Customer & Technical Support at Mindbridge for ePay-Euronet, I led POS and e-POS system management for major retailers, including Sainsbury's and Tesco. My commitment to excellence ensured seamless operations, consistently exceeding client expectations. Thriving in a dynamic remote environment, I contributed to ePay Euronet's success in delivering cutting-edge solutions and top-tier support in payment technology.

Managed customer relationships with timely and accurate communication. Oversaw warranty and non-warranty repair turnaround times. Coordinated quotation responses. Conducted quality reviews with audit reports and NCRs. Replenished fast-moving parts inventory, managed real-time inventory, and maintained stock levels. Supported consumer protection cases in courts and the Ministry of Economy.

Managed the seamless processing of Aramex, FedEx, and DHL accounts for both domestic and international deliveries and couriers. Meticulously reconciled shipping invoices and liaised with the accounting department for swift and accurate payment to the carriers.

Drive an efficient end-to-end repair process, guaranteeing swift turnaround time (TAT) from pick-up to delivery. Skillfully create and oversee work orders, service offers, and delivery notes in the system. Dynamically allocate repairs to engineers, prioritizing based on urgency utilizing a FIFO (First In, First Out) approach for optimal efficiency.

Elevate company products and services through compelling public relations strategies. Propel sales, consistently achieve targets, and proactively resolve customer complaints. Take charge of customer service, adeptly conduct product demos and installations. Implement powerful merchandise display techniques to amplify sales and elevate customer satisfaction. Serve as the distinguished company representative at prominent events such as Gitex, ensuring a lasting and impactful presence in the market.

Charged with propelling company sales and profitability, I meticulously uphold product knowledge, stay abreast of trends, and consistently execute compelling in-store promotions. I engage customers proactively, employing open-ended questions to assess their needs, confidently recommending products, and adeptly closing sales. I handle customer complaints with professionalism, adhering closely to the company's after-sales policy. Vigilant in merchandise maintenance and display standards, I lead daily store activities, meticulously managing stock and inventory to ensure seamless operations and maximize business success.