Possess over fifteen years of broad-based experience in managing all aspects of information technology planning, management and administration. Excel at Enterprise level IT voice and data, software, network and technical support programs by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality, time and cost.Specialties- Program, Portfolio, Project & PMO management- Business Operation Optimization- Business process management & re-engineering (BPM, BPR)- IT Strategy, Governance & Management (ITIL, COBIT)- Infra-structure projects and management- ITSM & Service Delivery/support processes, policies and procedures- IT Operation & Infrastructure, cost control (voice, data, support and consumables)- BCP, DRP, Backup(Servers, Applications, Network/security equipment’s, desktops & users)- Budgeting, Purchasing, Vendors, Contracts & Asset Management, out-sourcing- Help Desk Management/Support (Applications, Systems, voice & data networks)- Technical team management, Training and Coaching