•Set-up and implement RPA for a #1 bank in KSA•Manage the complete SDLC (Initiation, Discovery to Production Support), migration, upgrades of RPA projects•Lead the team of Solution Architects, Technical Leads, Developers, Testers working from different geo locations to deliver automations seamlessly•Perform project/automation scope, effort, budget estimates, GOM and prepare project plan with resource requirements/scheduling•Assessing the suitability of potential processes for RPA and ROI/Benefit calculations•Lead Discovery, Development, Migration and Support teams•Manage client relationship and identify & manage risks and avoid escalations•Track the project closely to meet the agreed quality deliverables on time•Coordinate the cross functional teams, project sponsors, PMO teams to remove all sorts of impediments for successful delivery•Prepare, publish and run WSR, MSR, Dashboards, Governance and Steering committed and other project meetings•Define SLAs, KPIs and Governance in coordination with client and to track them•Responsible for overall success and growth of relationship•Mentor team to adhere to best practices and documentation in coding, designing, configuration, deployment phases

•Headed RPA vertical to develop & deliver AI based Data Digitization platforms and efficient workflow automation solutions and manage end to end project delivery•Worked on a new product line built for Data Digitization that utilizes Robotic Process Automation and Machine Learning technology•Partner with the Executive management to translate the strategic vision into a specific technical roadmap and provide product management leadership to the engineering/development teams during the execution of the roadmap•Encompass creating and regularly updating the technical product roadmap at feature level to ensure business objectives are fulfilled, supported by realistic implementation estimates and taking project dependencies into account•Collaborate with software development teams to resolve any issues and prioritization questions affecting the daily software development work and provide input into planning activity •Liaise with the Sales and Marketing teams to ensure that required collateral is in place and that training is available for each new product release

• Engaged in a variety of projects, incorporating technology to analyse client's business processes and identify Robotic Process Automation (RPA) & AI opportunities• Senior consultant for Robotics engagements focused on creating a value-add environment: End- to-end automation of 10+ processes, 30+ BOTs live enabling 35%+ productivity improvement, with greater annualized man-hours saved• Define RPA value proposition, re-engineer process to improve automation potential and recommend RPA approach/strategy• Conduct High Level RPA Assessments on client's business processes• Serve as Project Manager and work with Delivery teams to develop high level project plans for RPA implementation• Manage RPA full life cycle implementations including resources alignment and budgeting for RPA projects• Co-ordinate internal resources and third-party vendors for flawless execution of projects• Ensure all projects are delivered on time, within scope and within budget• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to monitor and track progress• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques• Measure project performance using appropriate tools and techniques• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation• Track project performance, specifically to analyse the successful completion of short and long-term goals• Develop comprehensive project plans to be shared with clients as well as other staff members• Work with sales and relationship team to create commercial proposals (RFX/RFI) for existing and new clients

•Assist in business process improvements, process re-engineering and process design to achieve business goals. Identify technical problems and develop solutions to support business objectives • Automate transaction processing using Robotic Process Automation, OCR, ML & AI technologies • Act as a think tank to provide out of the box solutions and reduce turnaround time on various projects • Consulting & support on automation to provide DAAS & RAAS to customers • Involved in leading testing support, UAT, Pilot system setup • Identify changes in products and programs – tracking activities against the detailed project & stage plans• Change management (Business as usual) and project change management strategies • Responsible for integrating automation solutions with our business operations tool DAF

* Manages workforces in a way that encourages teamwork, cooperation, and productivity* Cordinate and supervise operation associaties to make sure an organization function run smoothly* Managing quality assurance programs, supervising, hiring, and training other employees, monitoring existing processes and analyzing effectiveness; and creating strategies to improve productivity and efficiency* Set clear team goals and KPIs* Delegate tasks and set project deadlines* Oversee day-to-day teams' operation and performance* Do regular performance evaluation* Create a health and motivating work environment and atmosphere* Develop a well designed and motivating evaluation program* Communicate with teams about their performance* Monitor team performance and report on metrics* Motivate team members* Discover training needs and provide coaching* Listen to team members’ feedback and resolve any issues or conflicts* Plan and organize team building activities

• Responsibilities are to manage the impact on health-related injuries in the process. Managed numerous resources to produce the quality output, statistical analysis, charts, and reporting tools plus the presentation documents• Management, risk register, issue register, exception reporting and stage plans• Initiations & executions of business improvement ideas using lean six Sigma methodologies• Change management procedures and processes • Project stage management and end-to-end delivery • Analytical skills to create presentations • Client liaison at senior board level• Management of a process team• Build and maintain customer / supplier stakeholder relationships

* Involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potential fraudulent activity* Coordinate services that may be required by policyholders * Audit activities on the processed L2 claims* Provide advice on making a claim and the processes involved* Process new insurance claims notifications* Collect accurate information and documents to proceed with a claim* Analyse a claim made by a policymaker to establish whether it satisfies the policy conditions guide policyholders on how to proceed with the claim* Identify reasons why full payment may not be made* Explain to policyholders when their claim is not covered* Contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's property* Monitor the progress of a claim* Investigate potentially fraudulent claims* Liaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim* Prepare an initial estimate of costs and then closely monitor and keep a record of costs* Get advice from external specialists, such as loss adjusters and forensic accountants, on complex cases ensure fair settlement of a valid claim* Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines* Handle any complaints associated with a claim* Adhere to legal requirements, industry regulations and customer quality standards set by the company

• The role involved delivering business-critical technology solutions to time and whilst ensuring the production environment performed with SLA• Responsible for project managing and solutions analysis for new requirements• Regularly led client meetings to deliver progress updates and ascertain new requirements• Responsible for maintaining issue logs across all enhancements• Deploying and upgrading the new versions for existing applications• Troubleshooting and configuring all applications• Desktop support through Remote Desktop Management• Handling disk space issues, Log purging issues• Change management (Business as usual) and project change management strategies• Systems design and Configuration Management