Managed facility and production operations of custom machine and assembled product lines. Oversaw move and integration of machining operations into existing production setup.

• Directed and assisted in numerous organizational projects and initiatives• Performed process analysis and implemented changes to increase efficiency• Conducted cost and profit analysis ensuring pricing structure was consistent and accurate• Expanded and oversaw product lines including addition of new products and custom designs• Drafted proposals and product solutions to meet customer specifications• Generated new business with high volume customers• Implemented marketing campaigns including direct and digital• Executed response to customer needs to maintain & improve customer satisfaction• Managed sales associate staff, generated tools used to perform duties• Improved organization's IT hardware and communication infrastructure• Updated and improved organizational documents; streamlined and controlled• Created digital documents improving efficiency, data collection method, and records • Maintained large volume customer relationships• Rebranded organizational image and logo, additionally aided in website redesign• Identified and successfully pursued new sales opportunities• Updated records procedure and filing system improving security, access and efficiency• Created business and sales opportunities through marketing, analysis, and relationships• Reviewed and analyzed metrics and data to determine trends and initiated actions from

• Generated quality manual and procedures for entire organization• Implemented procedures and response actions improving production quality and waste• Determined program needs, verified all needs met and maintained• Directed quality initiatives improving customer satisfaction and improved processes• Lead and motivated quality staff through conducting training and creating training materials• Implemented and maintained certified quality management system• Set and reached organizational objectives for customer satisfaction, production, and delivery• Determined and addressed areas of need improving production efficiency and quality • Concluded viable metrics for initiatives and produced method to document and record • Maintained & controlled quality programs, operations, training, and all other functions• Enriched organizational communication, collaboration and documentation resources