Collaborated extensively with the Enterprise User Experience and Technology Architecture Group, as well as software development teams, ensuring thorough comprehension of requirements and alignment with project deliverables.Led the meticulous tracking of requirements from inception to implementation, ensuring seamless end-to-end traceability throughout the project lifecycle.Produced comprehensive documentation encompassing test scenarios, test data, and test cases to ensure rigorous testing and quality assurance standards.Facilitated interactive demonstrations of designs and applications to validate solutions, soliciting feedback for continuous improvement.Delivered train-the-trainer sessions to enable efficient end-user training and conducted reviews of standard operating procedures to optimize usability.Assumed responsibility for level 2 support following production release, managing troubleshooting activities including incident and problem resolution, while proactively monitoring usage and adoption to achieve established business objectives.Performed additional departmental duties as delegated by the Department Head, demonstrating adaptability and commitment to organizational goals.