• In charge of scheduling time slots and interviewers for both group and individual instructor and administrative positions• Responsible for screening applications• Creating and updating job descriptions as details and circumstances changes• Communicating with applicants about job updates and application statuses• Leading hiring decisions meetings• Responsible for keeping detailed records of sensitive data safe• Keeping seasonal hiring schedule on track• Completion of HR hiring processes on Workday• Oversees, onboards, and trains a part-time recruitment assistant during busy hiring seasons

• Responsible for ordering and managing an inventory of materials for summer camps, online and in-person fall/winter clubs, Vancouver and Kelowna events, and Indigenous STEM outreach programming in BC• Kept track of purchases, followed up with vendors, and reported invoices across multiple credit cards to finance team • Scheduled, updated, and allocated tech resources to facilitate immersive, hands-on STEM activities for youth• Screened instructor and administrative job applications• Conducted interviews for instructor, administrative, and volunteer positions• On-boarded and trained new staff on policies, best practices, and inventory management skills• Assisted with other hiring decision making processes• Created flexible and living documents and guides for staff to use and update as circumstances change

• Ordered and managed an inventory of materials for both online and in-person spring clubs and summer camps• Organized timely deliveries of over 900 camp-specific material boxes to families participating in online camps

• Supervised over 100 event staff to ensure game day activities and protocols were carried out correctly and efficiently • Troubleshot technological issues and addressed customer complaints to ensure attendees’ satisfaction • Provided onsite pre- and post-game assistance, including event set-up and tear down • Supported program coordinators and managers in compiling attendance reports, online ticketing troubleshooting, merchandise distribution, and at other small events • Notable events supported include CanWest 2023 Women's Volleyball Nationals, CanWest Ice Hockey (M & W) and Soccer (M & W) playoffs, UBC Winter Classic, UBC Courtside

• Virtually provided basic and Tier 1 learning technology support and training to UBC Arts faculty and staff members• Focused on providing swift and accurate customer service• Main learning tools supported: Canvas, Zoom, Collaborate Ultra, Kaltura, Camtasia, Proctorio, and Respondus Lockdown Browser• Troubleshot and provided assistance via virtual drop-ins, call-centre, and ServiceNow tickets• Supported Arts ISIT activities such as creating clear and detailed step-by-step documentation• Took part in setting up, scheduling, and sending reminders and follow-ups for Arts ISIT Webinar Workshops as well as created social media communications for the workshops• Updated internal FAQs and guides• Improved training materials to benefit future incoming staff onboarding experiences

• Assisted UBC VP Student faculty and staff (Athletics & Recreation, Student Health & Wellbeing, Student Housing & Community Services units) in the transition to new Workday HR, Finance, and student administrative business processes before and during go-live for both employee and manager roles• Scheduled training events; organized and tracked session attendance and contacted participants to ensure all required employees received the correct Workday systems training• Provided technical and communication assistance for attendees and trainers during online webinars and training sessions• Maintained timely email correspondences with end-users to answer Workday issues and direct them to relevant articles, training sessions, or subject matter experts• Facilitated coaching sessions covering basic Workday processes for end-users • Supported and resolved 127 tickets concerning Workday HR issues within 3 weeks through the ServiceNow portal• Presented demos to VP Student teams on useful resources and training statistics

• Placed orders and managed inventory of materials for both online and in-person summer camps• Organized timely deliveries of over 900 camp-specific material boxes to families participating in online camps • Worked collaboratively with curriculum developers and instructors to facilitate immersive, hands-on STEM activities for youth• Oversaw the Laptop Lending Program that connected more students to our new online camps

• Developed and delivered educational and engaging lesson plans for Geering Up's MiniGeers and Homework Clubs (grades 3-8)• Inspired youth to get interested and involved in STEM-related subjects• Piloted new online club delivery methods to ensure STEM topics were still accessible for youth during physical distancing

• Conducted ticket sales through Ticketmaster for games at various venues on campus and accurately completed reconciliation forms when box office closed• Oversaw distribution of will call tickets for special guests on game days• Worked independently and collaboratively with co-workers and other event operation zones inorder to operate enjoyable events with up to 10,000 attendees• Provided coverage for staff in other zones (eg. Events, Table Tech) to increase skill varietyand overall knowledge of event logistics

• Designed comprehensive weekly lesson plans to oversee the development of ski technique in a small group of athletes ages 6-11• Communicated with athletes' parents through detailed pre-session emails to maintain a connection between the club and families• Demonstrated and supervised technique drills and gave one-on-one feedback to improve athletes' skill levels• Assessed athletes' progression at the end of each season and suggested level placements for the following season for individual athletes

• Provided training and assistance to new employees as a senior staff member to build a supportive and cohesive team• Trained on the beverage bar to make espresso and specialty drinks• Interacted with new and returning customers in a detail-oriented fashion to engage customers and provide an excellent in-shop experience• Operated card/cash transactions with a POS system, and was operated cash-only transactions for extended periods of time• Answered phone calls to take orders and answer customer queries

• Assisted a head coach in developing cross country ski technique in a small group of athletes ages 6-11• Demonstrated and supervised technique drills and gave one-on-one feedback to improve athletes' skill levels• Gave feedback and suggested activities to be implemented into lesson plans• Assessed athletes' progression at the end of each season and suggested level placements for the following season for individual athletes