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Francisca Lawrence is listed as ‖ Copywriting ‖ Virtual Assistant ‖ Author ‖Ebook Publishing ‖ I will train you to make money from your knowledge at Frandel Concepts, based in Nigeria. AeroLeads shows a matched LinkedIn profile for Francisca Lawrence.
Francisca Lawrence previously worked as Chief Executive Officer at Frandel Concepts and Copywriter at Frandel. Francisca Lawrence holds Bachelor'S Degree, Public Adminstration, 2.1 (2Nd Class Upper) from University Of Nigeria, Nsukka.
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I am a virtual assistant. I can help you organize your emails and also give accurate and updated responses timely to increase your turnaround time (TAT). I am very good when it comes to customer engagement. I am also an author. I can train you to make money from your knowledge.
Lagos
Responsibilities: • In charge of Nigeria affiliate website /Group mails• Attend to customer enquiries, requests and complaints via the Bank’s web site/Nigeria Affiliate Group Folder• Follow-up on complaints/requests on the website• Callbacks – use the telephone to follow up with branches, re-confirm information from customers and also provide customers with feedback on their requests, enquiries and complaints.• Complaint resolution.• Team training and re-training on all products
Lagos, Nigeria
Team Lead in charge of Customer Retention; Customer Satisfaction; Email management and Employee Training.
Lagos
• Receive customer enquiries, requests and complaints via telephone• Provide account/card information (balances, transaction history, status, etc)• Obtain customer account/card requests (replenishment, limit requests, activation, deactivation, etc.) and ensure treatment by appropriate unit/branch• Prompt and effective follow up with branches/units to ensure complaint resolution / prompt treatment of requests.• Proactively inform customers of products and services of the bank
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Francisca Lawrence works for Frandel Concepts.
Francisca Lawrence is listed as ‖ Copywriting ‖ Virtual Assistant ‖ Author ‖Ebook Publishing ‖ I will train you to make money from your knowledge at Frandel Concepts.
Francisca Lawrence is based in Nigeria while working with Frandel Concepts.
Francisca Lawrence has worked for Frandel Concepts, Frandel, Ecobank Nig. Ltd, Ecobank Nigeria, and Ecobank Nigeria Plc.
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Francisca Lawrence holds Bachelor'S Degree, Public Adminstration, 2.1 (2Nd Class Upper) from University Of Nigeria, Nsukka.
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