Independently provides ongoing management for a variety of Enterprise third-party relationships. Effectively evaluates vendor performance and adherence to contractual agreements, service level and quality metrics, information security management, financial health, regulatory compliance, and legal requirements.- Selected to help establish the global institution’s Third Party Risk program, systems, and processes, which was achieved within 1-year. - Collaborates with business partners and service owners across the organization and outside suppliers to evaluate needs assessments and spend optimizations (planning)- Advises and engages in the third-party management processes for vendors including, risk assessment, due diligence, negotiation, renewal, escalation, and ongoing monitoring of contractual agreements - Implements strategies for proactive vendor monitoring that contribute to risk mitigation- Provides periodic updates to executive management regarding vendor escalations presented by the vendor or the line of business, working with key team members to propose and implement strategies of resolutions that are approved by management- Ensures Enterprise third-party relationships are managed per policy and procedures to identify potential problems before they occur or so that action-planned activities may be invoked when needed.- Develops and coordinates exit strategies and other closeout activities of Enterprise third-party contract terminations and natural expirations- Lead projects to implement improvements needed which help to ensure products and services are being maintained by the vendor as contractually agreed upon - Performs invoice reconciliations for Enterprise vendors across multiple lines of business and BBVA which helped to optimize cost savings by eliminating redundancies or services which were not needed.

Methodically evaluated departmental processes for opportunity areas. Provided recommendations for improvements and developed plans to achieve long-term goals incorporating Lean-Six Sigma quality management methodologies. Developed and managed Real Estate Secured Lending Program Management Office. Performed as both the Program and Project Manager for departmental projects. Led cross-functional teams to deliver projects within the constraints of schedule, budget and resources using various project management methodologies (i.e.: agile, waterfall).- Successfully helped to organize project prioritizations within the division’s strategic goals of implementing the most critical and high-yielding initiatives- Managed, coached, and mentored a team of Business Process Analysts, and Project Managers- Developed standardized methodologies and training for the team which helped improve performance and provide greater clarity of role assignment - Collaborated with stakeholders to proactively assess process improvement needs- Established process improvement strategies such as automated submission and evaluation processes to organize priorities, implementation of reporting for all initiatives to provide a window into work efforts, and the implementation of various meetings (status/working and committee/stakeholder) to assist with the effective oversight of established processes- Organized and led strategic planning, process management, and process change governance- Developed executive reporting to provide the status of projects to senior-level management and implement corrective measures where appropriate

Supervised cross-functional teams to help drive the strategy and execution of departmental projects which helped to meet the needs of the business model. Established change management processes for the department.- Evaluated key processes and then worked with stakeholders to redesign and reengineer inefficiencies- Led responses related to federal audits which helped to address and eliminate outstanding matters requiring immediate attention- Documented detailed logical flow of potential solutions for teams impacted by business objectives- Established detailed business requirements documents as warranted by stakeholders- Launched projects to correct negative conditions- Worked closely with all levels of management to identify individual team process improvements- Proactively managed process development, implementation, and risks- Selected by management as part of the Top Talent Program

Relied on as Subject matter expert and analyst for platform and core systems upgrades. Led cross-functional teams to deliver projects within the constraints of schedule, budget and resources using various project management methodologies (i.e.: agile, waterfall).- Key partner chosen to establish the institution's core end-to-end system which allowed for real time processing of customer transactions- Created detailed analysis documents (functional design) to identify systems and operational impacts- Defined and documented business requirements, as warranted by the line of business- Recorded detailed workflows of potential solutions for areas impacted by business objectives- Identified functional testing requirements for Information Systems’ applications to successfully complete implementation effort- Compiled detailed test plans and scripts based on approved business requirements and test plans- Collaborated with application owners and project team members to perform various levels of testing - (system, integrated, etc.), ensuring requirements were fully achieved- Facilitated post-implementation review and support to verify application changes were successfully implemented- Developed systems release notes- Provided technical support for complex system-related issues/questions- Awarded Employee of the Month- CIO Award recognition (IT’s highest honor)

Developed sustainable and detailed training project plans within the Human Resources division. Responsible for the creation and implementation of complex bank-wide curriculum programs. Coordinated the rollout of new training programs.- Developed detailed training project plans - Responsible for the creation and implementation of complex bank-wide curriculum programs- Played an instrumental role in designing and implementing new Teller Training and Financial Sales Representative Training programs. Programs were well received by executive business partners

Granted support and technical assistance to help resolve customer hardware and software problems while providing excellent customer service. Performed a variety of end-user tests on new online banking software products. Developed positive customer relations.- Awarded Employee of the Month after 9 months employment- Promoted to Senior PC Banking Specialist after 1-year employment