- User Experience design techniques in learning; develop personas, learning scenarios, and story-based approaches.- Analyze and evaluate training challenges of the target audience.- Researched and applied Universal Design for Learning (UDL) as an inclusive approach to teaching.

- Apply Usability and Experience Design techniques to instructional design.- Proven application of ADDIE and Kirkpatrick’s Four-Level Training Evaluation Model, Bloom’s Taxonomy for training and audience analysis, content outline, storyboarding.- Manage project schedules, dual-shore teams, TNA with clients, discovery sessions with Subject Matter Experts (SMEs), and managing key stakeholders' expectations.- Monitor budgets, profitability, development workflows and negotiate timelines as required- Pro-bono projects for non-profit organizations.

- Responsible for an eleven-person Innovation and R&D team, recruiting and onboarding interns.- Projects included rapid prototyping for Artificial Intelligence (AI) & Machine Learning (ML): Robotic Process Automation (RPA), Augmented Reality (AR), Blockchain technologies, AI Chatbot, Smart Store, Master Data Management, Object Detection for Brand Identification, Recommendations Engine in AI, Online Labeling & Tagging, and Credit Card Fraud Detection.- Led daily scrum and team meetings, resolved blockers, updated daily task board, and burndown charts.- Liaised with project and stakeholder teams for progress reporting and iterative development.- Worked with the internal marketing team for sales collaterals.

- Project managed the design and implementation of preferred communication solutions, learning experiences.- Analyzed and evaluated the needs of the client and their technologies, created project schedules, design documents, and estimates for completion of projects.- Prepared content and design scribbles; operated with technical and graphics team to create communication-enabling messages, and learning solutions and technologies.- Assisted in preparing multimedia materials (scriptwriting, flash animation, video creating and editing).- Followed agile practices namely customer-oriented approach, iterations, user stories, daily scrum meetings, and retrospectives.

- Created intuitive game-based simulations for online courses.- Participated in the major phases of game and learning simulation course design—research, scenario document and storyboard creation, media design and production, and simulation evaluation.- Collaborated with technologists, designers, and game developers to test gaming usability.- Customized and enhanced learning materials and software to meet client needs.

- Analyzed, designed, developed, implemented, and evaluated learning solutions.- Operated with subject matter experts, designers, and technologists to develop client projects.- Assisted in monitoring and adjusting module design for maximum client effectiveness and utilization.- Served as a Project Manager for an online training project and a Learning Management System (LMS).

- Worked directly with the website editor to focus strategically on the growth of digital presence.- Oversaw the daily operation of the news channel to provide timely, insightful news and feature coverage.- Coordinated with other Channel Producers on monitoring emerging technologies impacting news, providing news content that ensured high- traffic to the website.- Assigned and framed digital team members to develop news feeds for mobile devices, to produce daily and weekly newsletter.- Worked on the Information Architecture of the news channel.