Connell Smith Email & Phone Number

My role is to create high-quality proposals for single-source and competitive bidding situations in collaboration with the sales team and our subject matter experts. In addition to project managing the response process, I design deal-specific narrative content and messaging to create a compelling story that illustrates how our solution helps the client meet their challenges. I am also responsible for overseeing and optimizing the proposal development process and toolset.

Newmarket, Ontario, Canada

Newmarket, Ontario

As a proposal manager, I was responsible for creating response documents, assigning requirements to subject matter experts, ensuring that our responses clearly demonstrate our value to the client, and delivering the final response in the format specified.In addition to my duties as a proposal manager, I was the team's primary writer and editor. In that role, I worked with the account teams and technical leads to develop the narrative content of the proposal, helping them tell the story of… Show more As a proposal manager, I was responsible for creating response documents, assigning requirements to subject matter experts, ensuring that our responses clearly demonstrate our value to the client, and delivering the final response in the format specified.In addition to my duties as a proposal manager, I was the team's primary writer and editor. In that role, I worked with the account teams and technical leads to develop the narrative content of the proposal, helping them tell the story of how the solution would address the customer's larger business needs as well as the technical requirements listed in their RFP. I also developed and edited reusable copy for use across multiple proposal responses.Because my role was unique, other TELUS teams would often call upon me to help them with writing-related deliverables. I created and delivered training on business writing to sales professionals and customer-facing engineering teams. I also provided editing and writing support for engineers creating whitepapers to demonstrate TELUS' thought leadership.I managed and wrote proposals for wireline and wireless telecommunications services, managed IT, security, and e-healthcare, delivered to clients in every sector of private industry and every level of government from municipal to federal. Show less

Toronto, Canada Area

In this role, I worked as a writer with the TELUS Mobility proposal team to develop content for RFP responses. The team at that time was structured into project managers and writers – the project managers ran calls, managed timelines, and coordinated document production, while the writers collaborated with subject matter experts to develop customer-facing responses to proposal requirements, maintained a library of reusable content, and ensured that corporate win themes were reflected in the… Show more In this role, I worked as a writer with the TELUS Mobility proposal team to develop content for RFP responses. The team at that time was structured into project managers and writers – the project managers ran calls, managed timelines, and coordinated document production, while the writers collaborated with subject matter experts to develop customer-facing responses to proposal requirements, maintained a library of reusable content, and ensured that corporate win themes were reflected in the delivered proposals.Following a corporate reorganization, the mobility proposal team was integrated with a national team of wireline proposal managers. At that time, the specialized writing role was eliminated and the role shifted to full proposal management. Show less

Merge Healthcare develops and markets a line of radiology visualization and workflow products designed to help hospitals and radiology clinics work toward a filmless and paperless environment. During my time at Merge Healthcare, I managed a small team of writers, working with multiple project teams in Toronto, Cleveland, and Milwaukee. I developed, wrote, and maintained a series of user guides, installation guides, quick reference cards, knowledge base articles, and context-sensitive online… Show more Merge Healthcare develops and markets a line of radiology visualization and workflow products designed to help hospitals and radiology clinics work toward a filmless and paperless environment. During my time at Merge Healthcare, I managed a small team of writers, working with multiple project teams in Toronto, Cleveland, and Milwaukee. I developed, wrote, and maintained a series of user guides, installation guides, quick reference cards, knowledge base articles, and context-sensitive online help to support Merge’s various products. I also managed the localization of our flagship visualization product into Spanish. Show less

M.A., Language And Professional Writing

B.A., Philosophy