Anna Connell Email & Phone Number

Burbank, California, US

Santa Clara, CA, US

• Own strategy and relationship for outsource vendors in both the renewals and lead generation space
• Resulting in increased renewal rates and significant ROI for new business generation

Santa Clara, CA, US

• Leading a team of 8 volunteers to generate, organize and facilitate ServiceNow volunteer engagements for hundreds of employees
• Helped create and expand relationships with 5 local non-profits to support their missions via volunteer and grant support
• Tripled volunteerism in Santa Clara office in less than 2 years
• Created social campaigns to support our work

Santa Clara, CA, US

Brought in to build ServiceNow's renewals organization. Have hired a global team of seasoned leaders and reps, created engagement models, process/systems and best practices for renewals. We are focused on driving earlier customer engagement and partnering with our sales team to simplify renewals while maintaining ServiceNow's high renewal rates.

Cambugán Foundation is an NGO based in Ecuador. We seek to conserve and restore forest ecosystems. Through scientific research and community work, we aim to build sustainable development models that combine the preservation of natural environment and a decent life of the communities connected with it.I have been the primary fund-raiser, web content creator.

San Francisco, CA, US

WCN's Mission is dedicated to protecting endangered species and preserving their natural habitats. They support innovative strategies for people and wildlife to co-exist and thrive.WCN fosters the entrepreneurial spirit in the field of conservation. They partner with independent, community-based conservationists around the world and provide them with the.

Sunnyvale, California, US

• Materially increased renewal rate for global renewals business in 1 year
• Doubled N. American renewals organization to increase focus on enterprise level accounts
• Created a stratified account management model to optimize customer engagement
• Overhauled home grown quoting tool to increase rep productivity by approx. 50%
• Created systems and processes to allow for data transparency, accountability and quicker action related to customer retention

Itasca, Illinois, US

• Responsible for over 40% of Flexera’s annual booking budget, attained 100% against renewal budget in 2012-2015
• Continually maintaining Renewal Team’s retention rates at 95%+ for enterprise products, 96% for SaaS solutions and on-time renewal rates at 81%+
• Doubled Customer Success team size and helped grow the ARR managed by this team in excess of 30% YoY for the last 4 years
• Implemented customer on-boarding process, created Support/Customer Success/Engineering feedback process and Salesforce.com dashboards allowing for transparency and accountability
• Expanded Compliance Program into all Flexera solution areas – increased direct compliance findings by 75% from 2014 to 2015

Itasca, Illinois, US

• Improved renewal rep productivity by 15% globally through CRM process improvements such as an on-line renewal portal, driving almost $2 million of renewals transactions annually
• Improved on-time renewal rates by over 10% points in 6 months with $41 million global annual quota, improved overall renewal rates year over year in tough economic climate
• Successfully took over renewing contract base for two significant acquisitions
• Launched sales operations role responsible for forecast reporting, data quality improvements, sales information dissemination, all territory/lead management, on-boarding process and compensation plan creation
• Launched Compliance Management role to facilitate Flexera Software customer license use compliance; resulted in $14 million in revenues in 2011

• Managed team of 9 Maintenance Renewal Representatives with a global quota of $35 million
• Increased renewal rate approximately 5% for 5 product lines over 2 years
• Implemented report standardization allowing renewal reps and management real-time access to data and analysis across multiple complex renewal metrics
• Responsible for renewal team’s Siebel to Pivotal system migration, created multiple CRM processes to automate the renewal process

Indianapolis, Indiana, US

• Managed a team of 8 Account Executives and worked in tandem with Operations Management to meet revenue budgets of over $30 million
• Identified key referral customers

Austin, Texas, US

• Responsible for hiring, training and managing a team of 7 Inside Sales representatives (local and remote) with an annual quota of approx $140 million; overachieved quota FY2002 through FY2004
• Built and executed territory plan to maximize revenue while elevating customer support satisfaction to highest levels in 5 years
• Negotiated Custom Solution Support contracts for Fortune 100 companies
• Created training and reporting processes to ensure maximum alignment among multiple sales organizations
• Managed sales team through testing and implementation of Oracle’s 11i CRM sales application