Conner Abery-Blizzard Email & Phone Number

Newbury, England, United Kingdom

As a Technical Support Apprentice at Stream Networks, I am gaining valuable hands-on experience while working towards industry-recognized qualifications. My key responsibilities include:Support Request Management: Efficiently handle support requests via our portal, telephone, or email. Take full ownership, monitoring until resolution to ensure timely and effective support for clients.Customer Interaction: Answer incoming calls promptly, providing consistent and reliable customer service.Adherence to Procedures: Follow Stream Networks' processes, procedures, and policies to maintain high standards of service and compliance.Service Setup and Maintenance: Manage the setup and cancellation of customer services, including hardware configuration and installation, to ensure seamless service delivery.Record Keeping: Maintain accurate, up-to-date records on all required systems to support operational efficiency and transparency.Task Flexibility: Approach a wide variety of tasks flexibly, including assignments from different departments or working from offsite locations like customer sites or data centers.System Monitoring: Continuously monitor our core/internal infrastructure, systems, and services to ensure optimal performance and reliability.Continuous Learning: Acquire technical knowledge and practical application of Stream Networks products and services, contributing to professional growth and customer benefit.Business Administration: Perform additional business administration tasks as required to support overall company operations.This apprenticeship is provided through Baltic Apprenticeships and includes studying for the CompTIA Network+ certification as well as a Level 4 Network Engineering qualification.

Newbury, England, United Kingdom

During my internship at Stream Networks Limited in Newbury, I gained practical experience essential for completing my Level 3 T-Level Digital Support Services qualification, with a focus on Network Infrastructure. This hands-on experience helped me apply the theoretical knowledge I acquired in my course.Technical Support: I provided support for network-related issues, assisting in troubleshooting and resolving client issues. This included configuring and maintaining network devices such as routers and firewalls.Operational Efficiency: I participated in the management and maintenance of network infrastructure. This involved tasks such as setting up equipment and ensuring network reliability, which were critical in maintaining smooth operations.Technology Exposure: I worked with advanced networking technologies, including SD-WAN and various broadband services. This exposure allowed me to understand the practical applications of these technologies in a business environment.Cybersecurity: I assisted in implementing and monitoring cybersecurity measures, gaining insight into practices such as DDoS protection and email security.Collaboration: Working alongside experienced IT professionals, I learned the importance of teamwork and effective communication in managing IT projects and daily tasks.Problem-Solving: I developed my problem-solving skills by addressing technical issues and providing timely solutions, ensuring client satisfaction and network stability.This internship provided me with valuable experience and practical skills, contributing significantly to my T-Level qualification and preparing me for future roles in IT support and network management.

Newbury, England, United Kingdom

As a Fruit & Veg Specialist at Lidl, I ensured the produce section was consistently fresh, well-stocked, and visually appealing. Key responsibilities included:Freshness Assurance: Monitored and maintained the freshness of produce, ensuring no out-of-date items were on display.Stock Management: Prioritized stock rotation to optimize shelf life and minimize waste.Presentation: Kept the fruit and vegetable displays organized and attractive to enhance the shopping experience for customers.

Newbury, England, United Kingdom

As a Customer Assistant at Lidl, I played a crucial role in ensuring the smooth operation of store activities, providing exceptional customer service, and maintaining a well-organized shopping environment. My dedication to excellence and teamwork significantly contributed to a positive shopping experience for our customers. Key aspects of my role included:Customer Service Excellence: Consistently delivered friendly and efficient service at the checkout, self-checkout, and throughout the store, ensuring every customer felt valued and well-supported. This commitment to high-quality service fostered a welcoming and pleasant atmosphere.Operational Efficiency: Managed various store operations, including cash handling, stocking shelves, and maintaining the cleanliness and organization of the store. My ability to quickly adapt to different tasks and manage time effectively was instrumental in keeping the store running smoothly.Technology Utilization: Oversaw the self-checkout area, assisting customers with any issues and ensuring the smooth operation of the systems. My familiarity with the technology allowed me to provide quick and effective solutions, enhancing the customer experience.Product Management: Conducted quarterly inventory checks to ensure accurate stock levels and product availability. This attention to detail helped maintain the integrity of our inventory and supported effective store management.Collaborative Teamwork: Worked closely with colleagues to support daily operations, from restocking shelves to assisting with deliveries. My collaborative approach ensured tasks were completed efficiently and contributed to a harmonious work environment.Proactive Problem-Solving: Addressed customer inquiries and resolved any issues promptly, maintaining the store's reputation for excellent customer care. My proactive attitude ensured a high level of customer satisfaction and loyalty.

Newbury, England, United Kingdom

In my capacity as Front of House, I was integral to delivering the high standard of customer service that defines the dining experience. My role was characterized by a commitment to excellence, leveraging technology to enhance service efficiency and ensure guest satisfaction. Highlights of my contributions include:Customer Service Excellence: Excelled in providing attentive and personalized service, making every diner feel welcomed and valued, which was instrumental in fostering a positive and memorable dining atmosphere.Advanced Order Processing: Expertly handled order taking through a mobile POS system, ensuring accuracy and efficiency in order transmission to the kitchen. This use of technology streamlined the dining experience, significantly reducing wait times and enhancing customer satisfaction.Team Collaboration: Demonstrated exemplary teamwork by collaborating with kitchen and bar staff to ensure that all orders were prepared to perfection and served promptly. My ability to maintain composure and clear communication under pressure was key to our collective success.Proactive Problem-Solving: Skillfully managed and resolved any customer inquiries or concerns, upholding the establishment’s reputation for outstanding service and customer care.

Newbury, England, United Kingdom

I was instrumental in enhancing the company's CQSMA score — a rigorous standard assessing cleanliness, quality, service, maintenance, and atmosphere. My responsibilities centered around maintaining operational excellence and contributing to the kitchen's high standards. Key contributions include:CQSMA Contribution: Actively contributed to improving our pub's CQSMA score by maintaining strict cleanliness protocols and ensuring the quality of dishes met the company's high standards.Pizza Station Expertise: Specialized in managing the pizza station, consistently delivering high-quality, delicious pizzas that contributed to positive customer feedback and repeat business.Efficiency in Potwash: Efficiently handled the potwash station, ensuring dishes, utensils, and cookware were cleaned promptly and to a high standard, supporting the smooth operation of the kitchen.Operational Support: Supported various kitchen functions as needed, showcasing versatility and a strong commitment to team success. Although my primary focus was on the pizza station and potwash, I remained ready to assist across the kitchen to ensure operational excellence.

Newbury, England, United Kingdom

As a dedicated Crew Member at McDonald's, I played a key role in ensuring exceptional customer service and operational efficiency within one of the UK's busiest fast-food establishments. My responsibilities spanned across various facets of the restaurant's operations, emphasizing direct customer interaction and order processing. Here are some highlights of my contributions:Customer Service Excellence: Provided friendly, accurate, and efficient service whilst working on the OAT/front counter.Drive-Thru Operations: Managed the drive-thru window, proficiently taking orders and processing payments, contributing significantly to streamlining operations and reducing customer wait times.Team Collaboration: Worked cohesively with team members to maintain operational standards, demonstrating flexibility by adapting to various roles as needed, including delegating and cleanliness maintenance.Training and Development: Participated in rigorous training sessions to hone my customer service and operational skills, further exemplifying my commitment to professional growth and excellence in service delivery.

Information Technology, Merit

Performing Arts, Visual And Performing Arts, Pass

Network Engineering, Information Technology