* Conduct surveys of client's properties to gather accurate measurements and assess design feasibility* Plan and design kitchens for both private and commercial clients, considering their specific needs and preferences* Provide accurate pricing of kitchen projects, considering materials, fixtures, and installation requirements* Manage the booking and coordination of kitchen deliveries to ensure timely and efficient service* Demonstrating efficiency in sourcing kitchen stock, maintaining a well-stocked inventory, and promptly fulfilling customer orders* Achieving & exceeding sales targets by effectively presenting and promoting kitchen products and design solutions* Develop and nurture relationships with local tradesmen and B2B contractors, fostering collaborative partnerships and generating referral business* Collaborating with clients to ensure smooth project execution, addressing any concerns or modifications as necessary* Utilising strong communication and negotiation skills to engage with customers, understand their needs, and provide tailored solutions* Staying up-to-date with industry trends and product knowledge to offer innovative and cutting-edge kitchen designs* Maintaining a high level of professionalism and customer service, ensuring customer satisfaction throughout the entire sales and design process

* Served as the first point of contact at the depot, providing exceptional customer service to a diverse range of clients, including local tradesmen, end users, interior designers, and quantity surveyors* Handled inbound calls and inquiries, providing professional and knowledgeable assistance to customers* Assisted customers in person with product inquiries, order processing, and pricing, ensuring quick and accurate assistance* Conducted regular stock line checks to maintain inventory accuracy and promptly fulfil customer orders* Maintained up-to-date product knowledge, staying informed about new offerings, features, and specifications* Managed the booking and coordination of deliveries, ensuring timely and efficient service for customers* Demonstrated efficiency in sourcing stock, promptly locating and providing requested items to customers*Conducted lead generation through in-person conversations, engaging with customers to understand their requirements and offer tailored solutions* Initiated lead generating phone calls to potential clients, effectively communicating the value and benefits of Howdens products and services* Developed and maintained strong relationships with customers, building trust and loyalty through personalized interactions* Actively pursued opportunities to upsell and cross-sell products, maximizing sales revenue and exceeding targets* Utilized a customer relationship management (CRM) system to track leads, follow up on inquiries, and nurture customer relationships* Maintained the cleanliness, tidiness, and visual appeal of the trade counter area to create an inviting and professional environment* Assisted with light warehouse duties as needed, supporting the efficient operation of the depot* Occasionally performed stock collection and delivery duties using a large van, ensuring timely and secure transportation of goods

* Established and operated HG Exterior Cleaning Services as a self-employed contractor during a slowdown in the construction industry due to COVID-19* Conducted door-to-door canvassing to generate leads and acquire new monthly accounts for window cleaning services* Upsold additional services such as gutter clearing and repairs, fascia and soffit restoration, exterior painting, landscaping, and pressure washing* Carried out all services sold personally, utilizing appropriate equipment, ladders, and scaffolding as required* Developed and maintained a customer invoicing system on a monthly basis, ensuring accurate and timely billing* Managed and updated the company website, ensuring it reflected the latest services, promotions, and contact information* Ran targeted Google and Facebook ads to reach desired demographics and increase brand visibility* Employed strategic testing and optimization of ad campaigns to ensure profitability, removing underperforming ads and scaling successful ones* Provided exceptional customer service, addressing customer inquiries and concerns promptly and professionally* Maintained a high level of quality and attention to detail in all service offerings* Continuously sought opportunities for business growth, expanding the range of services offered and exploring new markets* Successfully operated as a self-employed contractor, managing all aspects of the business independently, including sales, marketing, operations, and customer service

* Built and dismantled scaffolding, ensuring a safe working environment* Assisted with general labouring duties, including material handling and workspace preparation* Stripped roofs, removing old roofing materials in preparation for repair or replacement* Installed and secured roof tiles and slates with precision and attention to detail* Cut roof tiles and slate to size for a perfect fit and high-quality finish* Conducted gutter removal, repairs, and replacements to ensure proper water drainage* Developed a strong work ethic and resilience in physically demanding environments* Thrived as part of a team, collaborating effectively with colleagues* Acquired skills in craftsmanship and attention to detail in roofing projects* Applied problem-solving abilities to address challenges and find effective solutions

* Assisted in the process of stripping roofs back, preparing them for repair or replacement* Applied felt membranes, ensuring proper sealing and protection against moisture* Loaded tiles onto roofs, facilitating the efficient installation process for the tradesmen* Managed the disposal of waste materials, adhering to safety guidelines and maintaining a clean and organized work area* Supported tradesmen by providing assistance and performing tasks as directed* Embraced a learning mindset, acquiring knowledge and skills on the job to enhance my understanding of roofing techniques and best practices* Developed a strong work ethic and reliability, consistently meeting project requirements and deadlines* Collaborated effectively with the team, contributing to a positive and productive work environment* Maintained a commitment to safety protocols and procedures, prioritizing the well-being of myself and others on-site

* Face-to-face customer service, ensuring exceptional experiences for customers* Allocating shift patterns, optimising staffing levels for smooth operations* Performing safe checks and managing banking transactions with accuracy and accountability* Acting as a key holder, overseeing opening and closing procedures to ensure security* Handling customer complaints and queries with empathy and effective problem-solving* Developing strong communication skills through meaningful conversations with customers* Learning the value of building relationships by asking questions and understanding people's needs* Cultivating organisational and time management skills to adapt to changing needs and prioritise tasks* Fostering resilience and patience in handling customer concerns under pressure*Nurturing a strong work ethic and attention to detail in maintaining premises and ensuring safety* Contributing to the success of the company by taking on additional responsibilities and growing personally and professionally

* Worked as a part-time labourer for Tom Fleming Roofing, contributing to various roofing projects* Assisted in the process of stripping roofs back, preparing them for repair or replacement* Applied felt membranes, ensuring proper sealing and protection against moisture* Loaded tiles onto roofs, facilitating the efficient installation process for the tradesmen