Conner Leinbach Email & Phone Number

Baltimore, Maryland, United States

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Collected and analyzed data and initiated improvements to increase security and performance.Educated employees on specific QA standards and confirmed maintenance of standards. Performed standard inspections and random.
• Devised cohesive test plans for projects using advanced testing technologies across multiple hardware/software platforms.

Baltimore, Maryland, United States

• Maintained and managed test candidate files and databases.
• Provided primary customer support to internal and external clients.
• Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to candidate and client calls and emails to answer questions about test products and technical issues.
• Answered candidate and client telephone calls promptly to avoid on-hold wait times.
• Helped large volume of customers every day with positive attitude and focus on client satisfaction. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Severna Park, Maryland, United States

Assisting customers with a smile!

Annapolis Junction, Maryland, United States

• Provided primary customer support to internal and external customers.Collected and analyzed customer information to prepare product or service reports.
• Answered product and service questions, suggesting other offerings to attract potential customers.Recorded account information to open new customer accounts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints. Updated account information to maintain customer records.
• Responded to customer requests for products, services and company information.