Conner Morgan Email and Phone Number

~Management position involving the selection, training, supervision and evaluation of the 2014-2015 Beta/Gamma Residence Life Staff (12 Resident Advisors and 4 Desk Attendants)~Worked in extensive collaboration with the Resident Director (RD) to oversee day-to-day administrative, maintenance, and building operation responsibilities ~Adjudicated resident conduct cases, referred all students of concern to appropriate on-campus resources, and resolved issues raised by students and parents~Used the following Banner connected databases to manage student and staff information: Key Manager, Basic Inventory Tracking System, and University Housing Workbook~Maintained payroll and other record-keeping pertaining to front desk operations and directly scheduled staff meetings, office hours, desk, and on-call shifts

~Maintained clear, accurate, timely and professional communication and visibility with campus partners, clients and staff, and provided exceptional customer service to meet the needs of every guest~Prepared keys for conference guests which included auditing, prepackaging and accurately tracking and inputting data into key management software~Performed necessary administrative tasks related to the check-in/check-out process with high attention to detail, accuracy and neatness~Participated in a rotating on call system serving as the first responder, trouble-shooter, and problem solver for the conference guests which required communicating to and following up with appropriate guests and supervisor regarding needs, in a timely manner~Worked with an interpreter to communicate with guests who spoke a foreign language~Directly coordinated the 2013 YMCA conference stay which involved 20 guests and the 2014 AmeriCorps conference stay which involved 30 guests

~Served as a peer to peer counselor, role-model, and educator to a diverse group of 51 residents in Ridgeway Kappa 2012-2013, and 36 residents in Nash Hall 2013-2014~Developed personal connections with residents, empowered student leadership and participation in hall government, provided social programming opportunities and campus activities, and promoted a healthy and inclusive community ~Assisted in the implementation of the Resident Education Model (REM) via one on one conversations with residents, campus activities, bulletin boards, and supplemental materials~Participated in the rotating duty and desk shifts with other staff members, assisted with hall opening and closing procedures as directed by the RD, attended weekly staff and individual meetings with the RD, and participated in ongoing training sessions~Addressed and documented policy violations as necessary, providing initial peer support in crisis situations involving students of concern, and exercised appropriate confidentiality

~Demonstrated strong initiative to consistently met the sales goals of store management, and provided customer service consistent with Staples Easy Sales and Service standards\~Exceeded the minimum rewards penetration requirement of 65% and persuaded new customers to sign up for the Staples Rewards program~Demonstrated understanding of customer’s needs, responded and resolved customer requests, complaints, and concerns~Provided an inviting environment for a diverse clientele by maintaining a neat and clean area, adhered to all company policies procedures and safety standards, and followed merchandise flow and presentation standards~Received two “Staples Star” pins as recognition for providing extraordinary customer service

~Ensured player safety by enforcing game rules and intervening as necessary to teach game rules to new players ~Interacted with coaches and parents to resolve all issues related to safe gameplay~Worked in close collaboration with supervisors and other staff members to ensure that games ran efficiently, and both began and ended on schedule ~Promoted an enjoyable and fair game experience and atmosphere via constant interaction with players, scorekeepers and other staff members ~Attended on-going trainings related to first aid, player safety, game rules, and performed other duties as assigned