Dispatcher/customer service representative/sales agent1. CREATE INVOICES IN ESC2. ORDERING PARTS FROM VENDORS3. SCHEDULING TECHNICIAN'S JOBS4. ADDING ESTIMATE JOBS TO MANAGEMENT’S SCHEDULE5. MAILING SERVICE MAINTENANCE LETTERS TO CUSTOMERS6. COLLECTING PAYMENT VIA PHONE FROM CUSTOMERS ON ESC.7. EMAILING MANAGEMENT MY DAILY TASKS8. MAKING SURE TECHNICIANS ARE PREPARED FOR THEIR JOBS BY UPDATING THEM ON CHANGES ETC.9. RESCHEDULING JOBS ON THE SCHEDULE10. UPDATING CUSTOMERS ON TECHS’ ARRIVAL IF THEY ARE RUNNING BEHIND.11. ANSWERING ANY QUESTIONS FROM CUSTOMERS ABOUT THEIR INVOICES/QUOTES.12. KEEPING MANAGERS INFORMED THROUGHOUT THE DAY.13. REPLY TO CUSTOMER’S TXT MESSAGES/ANSWER ANY QUESTIONS.14. TRANSFERRING CALLS TO THE RIGHT EMPLOYEE.15. MAKING NOTES ON EVERY CUSTOMER’S PROFILE THAT CALLS IN TO IMPROVE DETAILS, FUTURE PLANS, CONCERNS, HOW WE CAN IMPROVE MOVING FORWARD.16. PERSONALLY DELIVER CUSTOMER ORDERS IF A TECHNICIAN IS NOT AVAILABLE.18. BEING PREPARED WHEN A TECHNICIAN IS HAVING ANY PROBLEMS AT A CUSTOMER’S HOME.• LETTER OF RECOMMENDATION TO WHOM IT MAY CONCERN, I AM WRITING TO RECOMMEND CONNER PRICE. SHE WORKED WITH US AT AACTION AIR AS A CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER AND REPORTED TO ME IN MY POSITION AS DISPATCH MANAGER. AS AN EMPLOYEE, CONNER, WAS ALWAYS BUBBLY, EAGER TO LEARN, AND POSITIVE. DURING HER TIME ON MY TEAM, SHE MANAGED TO DE-ESCALATE A DISGRUNTLED CUSTOMER SITUATION WE HAVE AS WELL AS MANAGED TO MAKE WEEKLY COMMISSIONS FROM HER ABILITY TO SALE RECOMMENDATIONS FROM OUR TECHNICIANS. CONNER IS A DELIGHT TO WORK WITH AND I WOULDN’T HESITATE TO HIRE HER AGAIN. SHOULD YOU HAVE ANY FURTHER QUESTIONS ABOUT HER, FEEL FREE TO REACH ME AT (470) 621-2398. SINCERELY, CORTNEY WHITMIRE CSR/DISPATCH MANAGER & ATLANTA SALES COORDINATOR (470) 698-2247 EXT. 404 CORTNEY@AACTIONAIR.NET WWW.AACTIONAIR.NET

1. Schedule clients2. Answer phones3. Call clients4. Email client/ potential business partners5. Txt clients updates throughout the day6. Schedule Emergency services after hours7. Take classes with Power Selling Pro’s to improve my customer service.8. Reschedule clients9. Keep work schedule updated10. Talk to my team throughout the day to keep the communication strong.11. Handle situations with any upset customers with companionship/understanding12. Dispatch & Debrief with technicians13. Update invoices14. Send invoice15. Collect payment over the phone

1. Answer phones2. Make reservations3. Take walk-in reservations4. Email receipts5. Print receipts6. Fax paperwork7. Valet parking8. Room service9. Day/night sanitation10. Night audit

1. Answer phones2. Book reservations3. Block off rooms for parties4. Take deposits for large reservations5. Food runner6. Take food/drink orders7. Restock bar/food/drink area