Conner Reed Email & Phone Number

Dedham, Ma, Us

As a Senior Data Analyst, I am responsible for the following : • Receive client data and perform initial analysis to ensure data meets scope of work.• Convert source data (spreadsheets and various databases) to Campus Café software using T-SQL via Microsoft SQL Server Management Studio.• Analyze client feedback and make updates to live databases using T-SQL.• Work to assist in building Data Analysis team from the ground up - Including documentation, automation and internal tools.• Document new internal processes, client source database architecture, and conversion code via Confluence.• Manage multiple conversion projects to ensure the projects meet target date goals.

Charleston, South Carolina, Us

As a Data Analyst, I am responsible for the following :• Receiving and analyzing client data to find any anomalies or issues as well as some data cleaning.• Mapping and Converting data from client source system to Blackbaud product using internal tools and custom T-SQL in a Microsoft Server environment.• Provide custom data services that require modifying and updating exiting SQL code on live client databases.• Project Management - including managing the target dates and completion of multiple assigned conversions and data services, as well as hitting billable hour targets for those projects and services.

Charleston, South Carolina, Us

As a Senior Support Analyst, I am responsible for the following : • Managing calls, emails, and chats from clients to consistently resolve advanced issues for all supported financial solutions, as well as general questions.• Managing cases and reporting issues via Salesforce.• Utilizing remote desktop to view and troubleshoot basic client printer, network, and PC issues in regard to client financial database functions.• Testing databases for programming issues and filing bugs with programming team using Microsoft Visual Studio.• Providing assistance to Team Leads as an experienced resource in regard to client escalations, and often provide feedback to assist in resolving larger client issues. • Managing projects such as mentoring new employees and handling new employee case reviews.• Author, edit and publish Knowledgebase articles to improve customer self-service resources.

Charleston, South Carolina, Us

Stuttgart, De

Education record

Highschool Diploma