Alan Conner Email & Phone Number

Houston, Texas, US

Bethesda, MD, US

Fairfax, VA, US

• Managed system configurations, updates, and maintenance, ensuring a 98% uptime. Spearheaded procedures boosting efficiency by 30% and reducing security vulnerabilities by 95%.
• Provided comprehensive IT support to 150+ users, resulting in a 20% decrease in system downtime and maintaining 99.9% uptime.
• Led sessions expediting project completion by 25%, enhancing team communication for a 40% boost in system advancements.

• Directed Joint Incident Site Communications under the Alaska National Guard's CIO, enabling seamless interoperable communication among diverse entities.
• Led critical HF/VHF/UHF and satellite IP operations for aviation activities in line with the CIO's strategies, ensuring 98% network uptime and no security breaches.
• Managed IT upgrades for the Alaska National Guard, achieving installations within budget constraints and driving a 15% reduction in overall IT costs under CIO-driven strategies.

Herndon, VA, US

• Installed, configured, and safeguarded server hardware/software, ensuring data security with stringent access control and robust auditing.
• Directed comprehensive database testing and backup procedures to ensure uninterrupted operations and data integrity during potential disruptions.
• Led meticulous testing of equipment, applications, and software for seamless integration into networks, adhering to IT standards for optimal performance.

• Oversaw operational departments encompassing training, logistics, regulatory compliance, and human resources for the Army, ensuring a 98% compliance rating across regulatory audits.
• Supported Army Trials for 3 years, managing logistics for 230+ wounded warrior athletes, including supply projection, personnel coordination, and athletic equipment.
• Directed the development of new documentation procedures and software for logistics representatives, resulting in the organization receiving a 100% rating during yearly audits.

• Supervised headquarters operations, managing training for over 1,000 personnel annually and day-to-day operations, ensuring compliance and efficiency.
• Changed workflow process and implemented an automated document routing and tracking system to decrease processing timelines and record filing for an organization of over 300 personnel.
• Assumed elevated responsibilities in personnel-shortage scenarios, sustaining operations and aligning with senior leadership for cohesive organizational planning.

• Managed user accounts, backups, security, and disk management for NAS technology on two servers, supporting intelligence fusion operations with optimal functionality and security.
• Restored nonfunctional satellite communications, enabling the first Counter Intelligence mission for the 524 Military Intelligence Battalion, showcasing troubleshooting and critical support skills.
• Deployed and validated 3 tactical secured facilities, ensuring compliance with classified network operating standards, overseeing network architecture, COMSEC, and computing infrastructure.

• Managed Local Area Networks (LANs) and diverse network devices, ensuring seamless operations with software updates and licensing for uninterrupted functionality.
• Oversaw 10 terminals, providing ongoing technical support for 1,000+ users, ensuring consistent operational reliability.
• Delivered specialized training to 150 department engineers, enhancing their expertise in network configuration, integration, upgrades, and troubleshooting.