Victoria C. Email & Phone Number

Tempe, Az, Us

-Manage Operations Team and oversee front and back office duties.-Implement new processes to streamline business operations and save time and money for the company.-Train and onboard new employees and set them up for success in their individualized roles.-Report metrics of the team on various outlined goals and provide client specific reports as needed.-Perform an audit for all employees starting work to ensure compliance with company and client requirements.-Assist with payroll and billing and troubleshoot any questions that come up by employees and clients.-Participate in pilot launch of new company features and train branch of proper utilization of these features.-Handling employee relations within the team and leading weekly meetings to resolve any issues or notify team of updated information that may effect the branch.-Assist with worker's compensation process to ensure continued compliance.-Facilitating the handling of the unemployment cases and hearing preparations.-Subject matter expert on sick leave laws implemented in Arizona in 2017.

Tempe, Az

-Promoted to senior level role based on performance and knowledge of company practices in various areas-Troubleshooting new marketing opportunities, recruiting sources, sales strategies and efficiency practices-Leading meetings with branches and corporate analysts to share information, clarify business practices to all teams and increase productivity-Creating itinerary for new employees regarding system use, commonly asked questions and issues they may face in their specific branch (office, manufacturing, banking, etc.)-Creating documents on recruiting efforts that are most effective and quick tips for each office-Creating master handbook for reference on payroll practices and client specific requirements based on local and national contracts-Follow up with branches regarding compliance, numbers and areas of improvement-Leads meetings with branches regarding new developments and system changes-Creating a system to ensure bills are being distributed correctly for background checks and drug screens-Monitoring invoicing for new hire fees-Participating in pilot for new time keeping system and providing feedback on process prior to companywide roll out of new system-Lead meetings with external payroll team to review policies and procedures and ensure continuity throughout the region-Traveling to Houston, TX to train new Talent Care Coordinator on all aspects of role and business policies-Investigating fraudulent claims and legal obligations of employees and clients-Acting as a resource to all branches to troubleshoot branch specific concerns by utilizing problem solving skills and knowledge of regional protocol standards

Tempe, Az

-Cover payroll for over 1200 talent through multiple payroll systems-Troubleshoot and problem solve operational inquiries for 7 branches-Training on in-house services policies and procedures-Support branches with cost saving projects and employee appreciation if goals are met-Job fair coordination and corporate event coordination to increase productivity and recruiting efforts-Request reviews and feedback from teams on various social media sites-Mastered Restitution process and CA state laws to ensure legal compliance-Auditing accounts and handling any issues that come up such as rate, hour and allocation adjustments-Webinar training project in process to standardize registration and use of different time entry systems for both clients and employees-Traveled to Dallas to start up Regional Operations Team and standardize practices-Assisting in training and weekly follow ups with Dallas TX Talent Care Coordinator replacing former analyst

Tempe, Arizona

-Responsible for investigating client needs and keeping a solid pipeline of viable candidates-Conducting audits of hiring documents to ensure continued compliance-Conducting workplace evaluation to inspect facilities or existing and potential clients are within OSHA safety regulations-Hiring applicants and screening through e-verify system-Troubleshooting any issues that arise in e-verify system regarding work eligibility through SSA or DHS-Audit new starts to ensure that all client requirements are met prior to starting assignment and that applicant meets all hiring criteria-Processing payroll for approximately 500 employees through multiple processing systems-Tracking headcount numbers, new hires, number of assignments ended and associated fees on a weekly basis-Review invoices after payroll is processed and send to clients as requested-Researching unemployment claims and providing testimony in benefits hearings-Send out marketing materials to current or prospective clients-Organize recruiting events such as office job fairs and orientations-Hold weekly meetings to ensure candidate pipeline is updated and accurate-Build and maintain candidate base for focus job titles

• Responsibilities consist of recruiting and networking in the insurance industry• Prescreening prior to actual interview• Demonstrating strong knowledge of industry to better describe opportunities

• Exceeding in marketing and recruiting opportunities • Prescreen potential representatives prior to actual interview