Connie Ard Email and Phone Number

Customer Care Administrative Support: Scanning documents, uploading, and indexing into online cloud based document system (FortisBlue then Docuware). Creating Sharepoint site for Bills of Lading and entering documentation. Uploading documents into Microsoft Azure. Assisting co workers with retrieving documentation. Constant communication with both factory and logistics departments. Set up and maintained scanner as well as scanning software.Freight claims administration: Created freight claim administration workflow and instructions. Gathering and organizing documentation then filing freight claims. Negotiating with claims adjusters to resolve claims. Creating quarterly reports to show total of claims filed and paid as well as other reports pertaining to freight damage as requested.Invoicing: Created and implemented workflow and instructions for invoicing in SAP. Receiving invoices from vendors, entering into system in order for AP to pay vendors and generating customer invoices, working closely with other departments particularly AP to make sure all invoicing issues to the vendors and customers are handled in a timely accurate manner in order for payments to be made and received. Assisted with data and information cleanse during switch over to SAP from BPCS operating systems.Assisting co-workers in customer service with duties or issues as needed to complete tasks and resolve challenges quickly to prevent a stall in workflow.Work well independently as well as a team to ensure the best customer experience while keeping the companies interests and ethics in the forefront.Hybrid working conditions 3 days at home - 2 days in officeFront Desk Receptionist Back Up (2016 to 2018)Greet visitors, inform correct party of visitor, ensure visitor has proper PPE including visitor badge, answered phones and directed calls to proper party on multi line phone system, prepared outgoing mail and packages, received and sorted incoming mail.

Ensuring accuracy and proper documentation of patient's charts. Completing patient intakes, input ofinformation into consumer database. Maintaining the highest level confidentiality at all times by adhering to HIPAA regulations. Insurance verification. Scanning pertinent documents such as driver's license and insurance cards into system. Retrieving and faxing patient records when requested by agencies such as doctor's offices and lawyers. Answering telephones promptly and courteously, scheduling appointments, taking and delivering accurate messages to nurse and therapists, taking medication orders to be given to nurse or relayed to patient assisted program, completing PAP applications and sending with proper documentation. Receiving payment for office visits. Processing cash, checks, and using credit card machine. Calculating daily deposits, reconciling with daily totals, and taking deposit to the bank. Providing clinical and medical staff with a daily schedule of appointments and required patient charts. Receiving, sorting, and distributing mail. Ordering and maintaining stock of office supplies for the entire office and staff.