- Developing and delivering course material, curricula, and syllabi to Doctoral students.- Conducting research, publishing papers, and attending conferences.- Doctoral Chair responsible for guiding the candidate to produce doctoral level, original scholarship in the proposed topic area.

Drive and direct the incident response process and fraud detection analytics for Teleperformance globally. Incident ResponseManage and conduct investigations related to compliance, privacy, fraud and other security incidents. Lead investigations in collaboration with Operations, Human Resources, Legal, and IT/Information Security personnel. Collaborate and communicate with clients, client security teams, local teams and C-level management to identify remedial actions. Identify current and emerging information security and compliance requirements of the organization and coordinating solutions that address requirements. Lead and execute response strategy and work across disciplines to mitigate and respond to core events. Work with a diverse set of organizations to respond to critical events and support secure innovative technology solutions. Keeps current on emerging business needs and security threats and identifying solutions that address those needs. Develop strategy, roadmaps, and Objectives and Key Results for incident management functions and security programs. Develop and manage budgets and monitor them for variances.Fraud Prevention AnalyticsDesign a scalable and efficient organizational structure for the Fraud Detection Analytics team that optimizes fraud-detection related processes. Create comprehensive fraud detection strategies and business procedures based on data and analysis that balance fraud detection and Client requirements. Create comprehensive fraud detection strategies and business procedures based on data and analysis that balance fraud detection and Client requirements. Use root cause analysis to identify opportunities to detect and prevent fraudulent access to our network. Use deep analytics to improve existing fraud strategies that reduce false positive rates and increase fraud detection rates.

Drive and direct the incident response process for Teleperformance globally. Manage and conduct investigations related to compliance, privacy, fraud and other security incidents. Lead investigations in collaboration with Operations, Human Resources, Legal, and IT/Information Security personnel. Collaborate and communicate with clients, client security teams, local teams and C-level management to identify remedial actions. Prepare, deliver, and present incident summaries, trend analysis, regional and global scorecards, on incidents to the Global Compliance and Security Council. Coach, mentor, and manage the Global Incident Response (GIRT) team members and perform human resource related activities. Champion the incident response process requirements and assist adoption within the subsidiaries. Responsible for preparing comprehensive incident analysis reports for Board reports and board meetings.

Oversee new compliance oversight program related to incident response and breach management for AT&T operating companies (AT&T Holding Co., AT&T Communications Company, AT&T International, Xandr, and Warner Media). Establish monitoring program of policies, procedures, processes, and systems to address compliance requirements, from prevention to detection to correction of any compliance issues or fraudulent or illegal behavior that may result in data and cybersecurity breaches. Set the minimum standards for incident response for the Operating Companies and their divisions and oversees compliance with those standards. Communicate expectations, provide staff training, and assess what’s working and what’s not. Responsible for leading incident response governance team. Conduct table-top exercise for each operating company annually to evaluate effectiveness of incident response plans. Work with CSO team in managing existing technical and cyber-attack analysis teams to drive resolution of these highly critical incidents whilst looking to achieve this within the defined SLAs.• Created Executive Dashboard to identify incident and breach trends to implement data protection strategies• 75% YoY reduction in customers impacted by a data breach • Developed App used to conduct tabletop exercises; assess Incident Response Plans (IRPs) and provide immediate analytics from IRP assessment.

Developed, piloted, and implemented new compliance program management approach using design thinking. Oversaw and managed day-to-day compliance while concurrently monitoring the market for emerging compliance risks, educating stakeholders on the business impact, and reporting on the status of key compliance risks. Managed the complete breadth of regulatory requirements from defining policies and procedures to enforcing requirements that are risk-based or strategically aligned risk management practices. Spearheaded the Consent and Disclosures compliance program which include major requirements such as Gramm-Leach-Briley, CPNI, Telephone Consumer Protection Act; CAN SPAM rule, Do Not Call/Solicit, and applicable state telemarketing requirements.• Conducted robust compliance risk assessments deeply rooted in the U.S. Federal Sentencing Guidelines. • Identified, prioritized, and assigned accountability for managing existing or potential threats related to legal or policy noncompliance or unethical misconduct that could lead to fines or penalties, reputational damage, or the inability to operate in key markets.• Addressed risk associate with laws and regulations aimed at preventing the detection and mitigation of unethical sales behavior by successfully managing the Sales Practices program.

Created and deployed technology to assess data protection across third-party vendors resulted in time saving for business units and better data imagining of results. Oversaw a team of nine Lead Compliance Analysts and two Senior Data Analysts that focused on Data Protection. This includes protecting Customer Proprietary Network Information (CPNI- 47 CFR Part 64, Subpart U - Customer Proprietary); mitigating risks associate with non-compliance of ASPR (AT&T Security Policy and Requirements), SISR (Supplier Information Security Requirement), and PCI DSS 12 requirements. Developed and maintained the Compliance Programs related to Company activities and oversight across Third Party Vendor and internal Business Units/Lines of Business. Established formal processes for change controls.• Contributed to 75%YoY reduction in breaches; 250K savings on technology solutions; Reduced remediation cycle times by 77%; Saved BU’s more than 1500 hours through process improvements.• Proposed changes to company policies and procedures to drive compliance with applicable regulations and simultaneously supported the enhancement of third-party contract language to address data protection. • Supported applicable audits to investigate adherence with policies, procedures, and legal/regulatory requirements to identify and evaluate exposures and to correct defective processes.• Directed the DRO Grassroots Taskforce focused on Innovation, Technology and Skills Transformation.

Developed and implemented regional operational program; results ranked #1 above all regions. Achieved assigned sales and revenue targets by directing activities and delivering solutions while leading a Sales Operations team comprised of five performance execution managers and two performance analysts. Championed activities pertaining to wire-line and Home Security automation products for retail organization including U-Verse Broadband/TV, DTV, Wireless Home, and Digital Life Home Security automation products. Coached, mentored, and developed associates in project management, analysis of results, compensation and incentives, product offerings, and selling strategies. • Achieved year-over-year performance improvement in all products categories; commanded nation in net sales attainment for all products.• Decreased customer wait times to improve customer satisfaction performance through the implementation of sales support systems and sales support programs.

Launched start up sales program for new products and scaled the sales program to other sales offices. Provided high-level leadership for a team of five center sales managers, 50 coach managers, and 500 sales representatives for a 900+-person organization. Created, designed, and executed business plans that achieved product sales and revenue growth targets. Oversaw all key performance indicators (KPIs) including revenue vs. plan, closure rate, charge back, churn, and customer service metrics. Ensured appropriate call center infrastructure, training requirements, sales acceleration support, compensation, and tools were readily available to maximize sales performance through the implementation of end-to-end strategies.• Recognized for strengthening union partnerships across regions through creating strategies that tackled critical issues facing call center workforces. Successfully implemented quarterly Company/CWA forums to address concerns and major job changes that influenced employees.• Designed and implemented an employee engagement program for management and non-salaried employees to maximize AT&T resources focused on education, careers, health and finance; received high accolades for the program.• Achieved numerous President and Winner Circle Awards by ranking in top tier of General Managers.