• Daily use of Multichannel Order Manager (M.O.M.) | Inventory Management Software• Daily use of Word, Excel, Outlook, and the Internet• Make outbound calls and take inbound calls from both America and Canada• Respond to customer e-mails and phone messages• Interpret customer requirements and communicate solutions• Ensure excellent customer service by communication with the internal team• Order Entry – entering cheques, money orders, credit cards, and cash• Card-Not-Present credit card processing – sales, returns, and exchanges• Resolve declined credit cards with customers• Downloading call centre and online orders• Contact for American call centre• Processing invoices, packing slips, refund cheque requests, catalogue requests, coupons, and gift certificates• Adjusting inventory for defective products• Tracing customers’ orders through Canada Post, United States Postal Service, or FedEx as well as processing claims as needed• Balancing reports daily – American and Canadian funds – as well as daily posting• Week end reports• Assisting in proof reading weekly e-mail blasts• Training new Customer Service Representatives

• Daily communication with suppliers (7 Asian, 3 European, 2 North American) and Sales Representatives• Sourcing products for customers and reviewing quotes• Merchandise buying– traveling to Frankfurt Fair in Germany, Cosmoprof in Italy, and L’Oreal in Montreal• Contact for Hellmann Worldwide Logistics Inc. (Customs Broker) – air and sea freight• Preparation of purchase orders, price lists and catalogues, Invoices, Return Authorizations, and Credits • Gather supplier and customer information, create profiles, and input into Business Vision• Set up and maintain UPC codes and inventory• Receiving product and entering into inventory• Order taking, entering, picking, packing, and processing• Handling customer service inquiries (e-mail and telephone) and answering phones• Arranging North American and international parcel shipments (ordering of samples from suppliers and shipping orders) – CANPAR, FEDEX, UPS, DHL, Cardinal, Loomis, etc.• Trained in CANPAR’S CanShip Manifest System• Assisting in program planning, advertising, and presentations• Training employees• Preparation of trade shows and compiling sales reports, contacts, and orders