• Oversee end-to-end logistics and freight forwarding services to ensure the consistentand reliable delivery of goods.• Exercise effective leadership and coordination of the logistics and freight team tomaintain daily operations at peak efficiency.• Review customer orders, contractual terms, and special transportation requests toestablish work schedules and prioritize tasks accordingly.• Closely manage the logistics and freight team by assigning tasks, defining… Show more • Oversee end-to-end logistics and freight forwarding services to ensure the consistentand reliable delivery of goods.• Exercise effective leadership and coordination of the logistics and freight team tomaintain daily operations at peak efficiency.• Review customer orders, contractual terms, and special transportation requests toestablish work schedules and prioritize tasks accordingly.• Closely manage the logistics and freight team by assigning tasks, defining performancegoals, offering guidance, and promptly addressing any performance-related matters.• Provide customers with accurate and competitive pricing quotes, considering a widerange of factors, including distance, shipment volume, prevailing fuel prices, tariffs, andspecial requirements.• Lead the logistics and freight team to ensure logistics tasks are completed efficiently,and the team adheres to established procedures.• Optimize transportation routes and schedules for efficiency and cost-effectivenesswithin the logistics network. Show less

• Responsible for accurately/proactively entering shipments into the CargoWise system• Tracking and tracing shipments and following up with customers domestically and internationally• Collaborate with shippers, carriers, and dispatchers to manage and schedule shipment• Provide timely updates and customer service functions in a multi-customer environment• Addressing any issues that come up during transit

• Deliver the ultimate customer service experience and impression of the Basil Box brand • Clearly and concisely communicate product knowledge and information to all customers• Recommend appropriate product’s to meet customers’ needs • Greet and thank every customer, with a smile and eye contact

• Accurately enter orders into the ERP system• Prepare documentation including quotation, order confirmation, delivery note, invoices, and all other required documents.• Execute special orders for items that are not in stock or that we do not carry.• Ensure that all priority/urgent products are shipping based on an expectation• Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company• Handle… Show more • Accurately enter orders into the ERP system• Prepare documentation including quotation, order confirmation, delivery note, invoices, and all other required documents.• Execute special orders for items that are not in stock or that we do not carry.• Ensure that all priority/urgent products are shipping based on an expectation• Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company• Handle customer complaints and all ordering issues. Show less