All hotel operations

Direct the activities of the Front Office areas and Housekeeping departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

-100% compliance to the front office departmental training specified in the Hotel Opening Training Road Map. *Obtain Hotel Front Office Opening Training Road Map file vial Human Resource contact.*Complete all eight sections of the Hotel Opening Training Plan.*Update the Review Summary page to reflect training results and pass or fail score.-Manage Hotel Opening Manager (HOM) pace score and task completion.* Ensure the Project Health average score is maintained to 75% or… Show more -100% compliance to the front office departmental training specified in the Hotel Opening Training Road Map. *Obtain Hotel Front Office Opening Training Road Map file vial Human Resource contact.*Complete all eight sections of the Hotel Opening Training Plan.*Update the Review Summary page to reflect training results and pass or fail score.-Manage Hotel Opening Manager (HOM) pace score and task completion.* Ensure the Project Health average score is maintained to 75% or better for the duration from when the GM on-boards until opening.* HOT maintains a monthly Project Health summary of all openings- Brand Safety Standards Run a Safe hotel, compliance to all Brand Safety Standards (BSS). * Brand Safety Standard as shown in the dummy report to reflect a pass rating of 85% or better.* All critical BSS issues resolved prior to opening- Ensure Green Engage Embedded at opening* Register the hotel into the Green Engage system.* Complete Level 1, this being 10 Green Solutions completed, as shown in Level 1, with suitable evidence uploaded Show less

• Compile statistics for front office and provide reports relating to that area.• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.• Maintain inter-departmental relationships to ensure seamless customer service.• Conduct comprehensive monthly departmental meetings to… Show more • Compile statistics for front office and provide reports relating to that area.• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.• Maintain inter-departmental relationships to ensure seamless customer service.• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.• Partake in daily front office management briefings to disseminate important information, review upselling budgets and provide refresher training(s) when and where required.• Works with Human Resources on manpower planning and management needs.• Approve upgrades and special amenities ensuring supporting documentation are filed.• Conducts shift briefings to ensure hotel activities and operational requirements are known. • All relevant hotel safety guidelines and procedures outlined in the employee handbook or training documentation have to be followed at all times. • Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.• Schedule and regularly conducts routine inspections of areas under his/her control.• Familiar with system recovery procedures.• Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.• In conjunction with the Security Manager prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings. Show less

-100% compliance to the front office departmental training specified in the Hotel Opening Training Road Map. *Obtain Hotel Front Office Opening Training Road Map file vial Human Resource contact.*Complete all eight sections of the Hotel Opening Training Plan.*Update the Review Summary page to reflect training results and pass or fail score.-Manage Hotel Opening Manager (HOM) pace score and task completion.* Ensure the Project Health average score is maintained to 75% or… Show more -100% compliance to the front office departmental training specified in the Hotel Opening Training Road Map. *Obtain Hotel Front Office Opening Training Road Map file vial Human Resource contact.*Complete all eight sections of the Hotel Opening Training Plan.*Update the Review Summary page to reflect training results and pass or fail score.-Manage Hotel Opening Manager (HOM) pace score and task completion.* Ensure the Project Health average score is maintained to 75% or better for the duration from when the GM on-boards until opening.* HOT maintains a monthly Project Health summary of all openings- Brand Safety Standards Run a Safe hotel, compliance to all Brand Safety Standards (BSS). * Brand Safety Standard as shown in the dummy report to reflect a pass rating of 85% or better.* All critical BSS issues resolved prior to opening- Ensure Green Engage Embedded at opening* Register the hotel into the Green Engage system.* Complete Level 1, this being 10 Green Solutions completed, as shown in Level 1, with suitable evidence uploaded Show less

• Compile statistics for front office and provide reports relating to that area.• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.• Maintain inter-departmental relationships to ensure seamless customer service.• Conduct comprehensive monthly departmental meetings to… Show more • Compile statistics for front office and provide reports relating to that area.• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.• Maintain inter-departmental relationships to ensure seamless customer service.• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.• Partake in daily front office management briefings to disseminate important information, review upselling budgets and provide refresher training(s) when and where required.• Works with Human Resources on manpower planning and management needs.• Approve upgrades and special amenities ensuring supporting documentation are filed.• Conducts shift briefings to ensure hotel activities and operational requirements are known. • All relevant hotel safety guidelines and procedures outlined in the employee handbook or training documentation have to be followed at all times. • Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.• Schedule and regularly conducts routine inspections of areas under his/her control.• Familiar with system recovery procedures.• Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.• In conjunction with the Security Manager prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings. Show less

FINANCIAL RETURNS• Promotes inter-hotel sales and in-house facilities.• Checks billing instructions and monitors guest credit.• Analyses and approves discounts and rebates.• Analyses the rate variance report to ensure room’s revenue control.• Ensures front line staff complies with FIT marketing techniques and maximize sales.PEOPLE• Reports directly to and communicates with the Front Office Manager / Executive Assistant Manager on all pertinent matters affecting guest… Show more FINANCIAL RETURNS• Promotes inter-hotel sales and in-house facilities.• Checks billing instructions and monitors guest credit.• Analyses and approves discounts and rebates.• Analyses the rate variance report to ensure room’s revenue control.• Ensures front line staff complies with FIT marketing techniques and maximize sales.PEOPLE• Reports directly to and communicates with the Front Office Manager / Executive Assistant Manager on all pertinent matters affecting guest service and hotel operations.• Provides functional assistance and direction to all departments.• Cooperates, coordinates and communicates with other hotel departments as required.• Supports and assists Front Office personnel and all departments when required.• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.• Provides input for Front Office meetings.• Works with superior and Human Resources on manpower planning and management needs. GUEST EXPERIENCE• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.• Assists Guest Relations in greeting, rooming, and sending off VIP guests.• Responds to guest needs and resolves related problems.• Supervises and directs Guest Service personnel.• Ensures VIPs and IHG Rewards Club guests receive special attention.RESPONSIBLE BUSINESS• All relevant hotel safety guidelines and procedures outlined in the employee handbook or training documentation have to be followed at all times. • Maintain Data Integrity Standard.• Inspects front of house and back of house regularly for cleanliness.• Takes action with the Property Management Systems (PMS) in emergency situation.• Fully conversant with all hotel emergency procedures. Show less