Connie Clawson Email and Phone Number

Due to husband's illness and subsequent death July 2017

Operations ManagerAllstate Insurance Company, Yost Agency, Akron, OH Operations Manager, 2014 to presentManage day-to-day agency operations for staff, procedures and varied accounts and technology. To include, but not limited to staff management, implementing streamline procedures to optimize efficiency, while handling Personal and Commercial accounts. Renewal reviews and new business placement of Outcomes: Increase in efficiency and streamlining account processing procedures. Renewal reviews and New Business placement. Handling of customer concerns for positive resolution. Direct producers toward agency goals. Implement proactive retention procedures.

Supported Senior underwriting in review of new and renewal management for Key Accounts. Maintained agency relationships on daily inquiries. Analyzed and determined completeness and validity of account underwriting markers. Outcomes: Closely work with underwriters and insurance agents in all processes of account management. Review and manage all incoming and outgoing account elements. Complete all processes with follow-up and follow-through for effective account management.